Support ticket
  • 13 Jul 2022
  • 1 Minuto para leer
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  • Oscuro
    Ligero
  • PDF

Support ticket

  • Oscuro
    Ligero
  • PDF

There is no Spanish content available for this article, You are viewing the fallback version (English).

Need support? or assistance? Feel free to contact our support in the Document360 support page. Raising and tracking support tickets is very easy and user-friendly. Our support expert responds to your query within minutes.

6_Screenshot-Support_ticket_page


How to raise a support ticket?

  1. Go to Document360 support page
  2. For Document360 customers:
    1. If you have a valid Document360 account, click Login here next to Are you a customer? and the Document360 login page appears
      4_Screenshot-Feedback_login_portal
    EU / US

    Select the desired data center.

    1. Type in your credentials and click Login
      (or)
      Click SSO and access with SSO credentials

(or)

If you have valid credentials for the support page, enter your login credentials and click Login

  1. Document360 support home page appears
    1_Screenshot-New_support_ticket
  2. Click New support ticket
    2_Screenshot-New_support_ticket_fields
  3. Type in the fields in the Requester, Subject, and Description of the support ticket. Click +Attach a file to attach any file from your local storage
  4. Click Submit

How to find the status of my ticket?

You can track the status of your tickets.
3_Screenshot-Ticket_status

  1. In the Document360 support page, click Tickets on the top bar
  2. Type in the desired keyword in the 'Search' field and click Search
  3. Filter your tickets with the dropdown below the Search bar. It has the following options:
    • All tickets
    • Open or Pending
    • Resolved or Closed
    • Archive
Sort

Sort your tickets with the Sorted by dropdown below the Filter dropdown.

  1. Click on the desired ticket
  2. The Status of the ticket appears on the right
  3. You can also find the ticket history on this page

How to export the tickets?

You can export the tickets as .csv or .xls file.
4_Screenshot-Export_tickets

  1. In the Document360 support page, click Tickets on the top bar
  2. Filter your tickets with the dropdown below the Search bar. It has the following options:
    • All tickets
    • Open or Pending
    • Resolved or Closed
    • Archive
  3. Click Export tickets on the top right of this section
    5_Screenshot-Export_tickets_blade
  4. Select the desired file type, date range, and fields
  5. Click Export, and the exported file is saved in your local storage

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