Article status indicator

The article status indicator helps to identify the status of the articles in the knowledge base portal. It helps to avoid checking each article's status individually.

Article status indicator in knowledge base portal

An article can have four statuses within the Knowledge base portal, each represented by a uniquely colored circle. These circle indicators can be seen adjacent to the articles on the left navigation pane.

1. Draft - Yellow
2. Published - Green
3. New article (New category page) - Blue
4. Needs review - Red

Draft

An already published article that is being forked (updated or edited) while keeping the original version public.

Published

An article that has been made public. Readers can view and read it on your knowledge base site.

New article

An article that has been created and is currently being written, but not published. The article is visible only in the portal for team accounts with access.

Needs review

An article that is flagged for review, either by a contributor or by an automated review reminder.

Article status of Hidden articles

Hidden articles are identified by a strike through. The hidden article will not be available on the knowledge base site and can only be accessed from the portal. Articles in all statuses can be hidden, using the ••• More and Hide. To read more information, see Hiding an article.