Share articles via private link

Plans supporting the sharing of private link

Share articles with external readers using a private link even before publishing the content. This feature allows you to generate a unique link for any article. With this link, you can grant access to the content to users who do not have access to your knowledge base portal or site. You can share these private links with external users outside your Document360 project (team accounts or reader groups) and disable or regenerate the links at any time to manage access as per your preferences.

For your information (FYI)

This feature is available exclusively in KB Site 2.0, which is accessible for projects created after June 10th.

Creating a private link

1. Navigate to the desired article in the Knowledge base portal.

2. Click on more options (•••) in the category tree next to the article.

   Alternatively, select more options (•••) near the Publish button.

3. Click the Share link ( ) icon.

4. In the Share link pop-up window,

   a. Click on Get sharable link ( ) once you have deleted the pre-existing link to generate a new link.

   b. Click on Copy ( ) to copy the link to share.

   c. You can choose to click Delete link ( ) to delete the existing link.

NOTE

• When the user has deleted the article, the link will not display the information of the article in the KB site.

• But once it’s recovered from the recycle bin (or) back up and restored, the same link should allow the user to view the content.

FAQs