Article tags

Article tags are keywords related to your article that end users/readers/team accounts might use while searching your Knowledge base. Tags can also be used internally to filter articles when using Content tools → Bulk operations.

Adding tag(s) to an article or category page

1. At the top right of the documentation editor, open Article settings, scroll down, and open the Tags dropdown
2. Create a new tag or choose an existing one by searching for and then selecting it from a dropdown of relevant matches
3. You can also use the AI tag recommender to assist you in tag selection or creation
4. Press Return/Enter or click on the tag
5. When you are done adding the necessary tags, click Save
6. You can also add tags from the popup viewed during the article publish

Click here to know about the different methods you can use to add Tags to the Tag library

Tag name guidelines

Ensure you follow the guidelines below when creating and adding a new tag to the Tag library.

Tags POV

Here is the POV (point-of-view) of tags from the two ends of the spectrum (Knowledge base site and Knowledge base portal)

Reader point-of-view

Once you add tags to an article or category page and publish it, this is how it would look for a reader on the Knowledge base site.

The reader can click on the tag, and all the article/category pages with that particular tag will be listed.

Team account's point-of-view

The team accounts in your project can use these tags to search, filter, sort, and perform bulk operations on the articles or category pages.

Remove tag(s) in an article or category page

1. At the top right of the documentation editor, open Article settings
2. Open the Tags dropdown
3. Click the X next to the tag you want to remove
4. Click Save

Tag manager

For all other tag-related settings in your project, you can use the Tag manager (Settings → Project admin → Tags)
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