AI FAQ generator

The AI FAQ Generator in Document360 is a powerful tool that automatically creates a list of frequently asked questions (FAQs) along with their answers based on the content of your article in the Advanced WYSIWYG editor. This feature is designed to save you time while ensuring that all essential questions are covered.

Prerequisites

To utilize the AI FAQ Generator, ensure you have met the following requirements:

• You must have purchased the Eddy AI content suite.

• The AI writer suite must be enabled in your Document360 account. This feature is enabled by default upon purchase.

AI FAQ generator in Advanced WYSIWYG editor

1. Navigate to the article you wish to enhance in the Advanced WYSIWYG editor.

2. Locate and click the Eddy icon in the toolbar at the right of the editor.

3. From the dropdown menu, choose Generate FAQs.

NOTE

• The article must contain a minimum of 150 words for the FAQ generator to function properly.

• The generated FAQs will automatically be placed at the end of your article, allowing you to add additional content below this section if necessary.

Customizing generated FAQs

Once the FAQs are generated, you have several options to customize them:

1. You can customize the title of the FAQ section to better fit your article.

2. Click on the FAQ section. You will have four options to customize the generated FAQs:

   1. Settings (): Click the Settings icon to adjust the FAQ template settings for this specific article. Changes made here will apply only to this article.

   2. Regenerate (): If you want to create new FAQs based on the current article content, click the Regenerate option.

   3. Expand/Collapse (): Use the Expand/Collapse icon to show or hide the answers to the FAQs.

   4. Delete (): If you wish to remove the entire generated FAQ section, click the Delete icon.

Adding custom FAQs

1. Hover between any two FAQs where you want to add a new one.

2. Click the Add question () icon that appears.

3. Fill in your custom question and answer.

To delete a specific FAQ:

4. Click on the FAQ you want to remove.

5. Select the Delete () icon that appears above it.

NOTE

FAQ templates are different from the AI FAQ generator. For detailed information about FAQ templates, refer to the article on the Advanced WYSIWYG editor.

Setting up the FAQ generator

You can customize the FAQ generator settings at the project level by following these steps:

1. Navigate to the Settings ()> Knowledge base site > Article settings & SEO tab in the Knowledge base portal.

2. In the Article settings tab, expand the FAQ accordion.

Customization options

You can customize the FAQ templates as needed from the following options:

1. In the Expand/Collapse section, choose your option

   a. Expand first: Only the first FAQ will be expanded by default.

   b. Expand all: All generated FAQs will be expanded.

   c. Collapse all: All generated FAQs will be collapsed.

2. Style: For styling the FAQs, choose your desired option:

   a. With border: A border will appear around all sides of each FAQ accordion (default option).

   b. Without border: Only the bottom border will be displayed on each accordion, except for the last one.

3. Expand arrow position: You can select the position of the arrow for expanding FAQs, either right or left. By default, the arrow position is set to right.

4. Expand/Collapse: Customize the icons used for expanding and collapsing FAQs. Choose between arrow up/down or plus/minus options.

FAQ(s)