Backup and restore
- 24 May 2023
- 4 Minutes to read
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Backup and restore
- Updated on 24 May 2023
- 4 Minutes to read
- Contributors
- Print
- DarkLight
- PDF
- New
Article Summary
Document360 provides a backup and restore feature to help users protect their data. It allows users to manually create backups and restore their project to a previous state from any available backup. The elements that can be restored include documentation, home page builder, custom CSS and custom JavaScript. Users can select the desired workspaces, languages, categories or articles for restoration. They can also compare the backup and current versions of custom CSS/JavaScript before restoring them. This feature helps users retrieve recently changed snippets in case they are overwritten by multiple team accounts.
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Document360 automatically backs up your project's data daily at 00:00 UTC. However, you can perform a manual backup at any point.
Manual backup
Manual backup is available only on Enterprise and Enterprise Plus plans.
You can also restore your project to a previous state from any available backup. The listed elements of your Knowledge base can be restored:
For example, if a team member accidentally deletes or changes a category from your documentation, you can restore just your documentation from the most recent backup.
Subscription plans and backup options
The backup option varies with the subscription plan.
| Plan | Backup validity | Backup type |
|---|---|---|
| Standard | NA | NA |
| Professional | 7 days | Auto |
| Business | 7 days | Auto |
| Enterprise | 30 days | Auto and Manual |
| Enterprise Plus | 30 days | Auto and Manual |
Backup validity refers to the number of days a backup would be available for the project.
For more information, view our pricing page with elaborated subscription plans.
Creating a manual backup
The manual backup type is available only in Enterprise and Enterprise Plus plans.
- Go to Settings → Knowledge base portal → Backup and Restore, and the Backup and Restore overview appears
- Click the New backup button on the top right
- Type in a backup name and click Backup
- When the backup is complete, it is added to the backup log
To restore from a backup
- Go to Settings → Knowledge base portal → Backup and Restore, and the Backup and Restore overview appears
- On the desired backup, click Restore option and select the desired restore option
For Documentation and Home page builder: Select the checkbox of the option(s) which you want to restore and click Restore
For Custom CSS and Custom JavaScript: Compare the backup and current workspace. If you want to restore the backup version, click Restore
- On the confirmation prompt, click Yes
- The restore process will run in the background. When completed, a Backup Restored message appears
Restore options
1. Documentation
Restores your project documentation as they were when the backup was created.
When you restore an existing workspace/language/category/article, it is updated with the backup content.
When you restore a deleted workspace/language/category/article, it is added as a new workspace/language/category/article.
- You can select the desired workspaces, languages, categories, or articles
- Toggle Select all to select the complete documentation
For example, you want to retrieve the documentation of a recently deleted language.
- Go to Settings → Knowledge base portal → Backup and Restore → Restore option → Documentation → Select the desired language → Restore
View article/category page
In the Restore documentation blade, hover the mouse pointer over any article/category page, and the View option appears next to it. Click View to view the backup content of the respective article/category page.
2. Home page builder
When the backup is created, restore your project's home page (styles, section layout, content, theme, and more).
- You can select the desired workspaces and languages
- Toggle Select all to select all the workspaces and languages
For example, you can retrieve the recently changed home page theme from the restore option.
- Go to Settings → Knowledge base portal → Backup and Restore → Restore option → Home page builder → Select the desired option → Restore
3. Custom CSS
Restores the custom CSS of the Knowledge base site when the backup is created.
- You can compare the custom CSS of the backup and the current version. The changes made in the current version are highlighted
- If required, you can copy the CSS codes of the backup and current version. To copy, click the Copy code snippet icon next to the respective version
For example, if multiple team accounts add custom CSS to your project, sometimes the snippets can be overwritten. If you want to retrieve and restore a previous version of custom CSS, you can use the Restore option to retrieve the recently changed CSS snippet.
- Go to Settings → Knowledge base portal → Backup and Restore → Restore option → Custom CSS → Compare the backup and the current version → Restore
4. Custom JavaScript
Restores the custom JavaScript of the Knowledge base site when the backup was created.
- You can compare the custom JavaScript of the backup and the current version. The changes made in the current version are highlighted
- If required, you can copy the JavaScript codes of the backup and current version. To copy, click the Copy code snippet icon next to the respective version
For example, you can use the restore option to retrieve the recently changed JavaScript snippet.
- Go to Settings → Knowledge base portal → Backup and Restore → Restore option → Custom JavaScript → Compare the backup and the current version → Restore****For example, if multiple team accounts add custom CSS to your project, sometimes the snippets can be overwritten. If you want to retrieve and restore a previous version of custom CSS, you can use the Restore option to retrieve the recently changed CSS snippet.
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