Categories and subcategories
Categories and subcategories are used to organize and display similar topic articles in Document360, acting as folders containing groups of related content. Subcategories help segment the articles for better understanding, accessibility, and navigation. There are three methods to add a subcategory in Document360: the Category Manager, Knowledge Base Portal, and Knowledge Base Site. The Category Manager is used to create categories and add articles while the Knowledge Base Portal is used to create templates, manage files, team accounts, readers etc. The Knowledge Base Site is where end users access articles for helpful answers.
In Document360, Category and Subcategory are used to organize and display similar topic articles, acting as folders containing groups of related content.
To understand categories and subcategories better, it can be compared to the scientific term for grouping of anything under categories and subcategories also referred to as 'Taxonomy' (nounscheme). Where information is grouped and placed under proper classification.
In this category, you can find answers to questions such as
Using categories and subcategories
You can create up to seven levels of subcategories. The Add category option is disabled for subcategories after that.
You can add articles to any category or subcategory.
By default, every new Document360 project contains five categories. You can either rename the categories, create new categories, or delete the categories. This acts as a sample when you to get started.
Category/subcategory would not appear on the Knowledge base site in the following scenarios:
- All articles are hidden or not published (at least once)
- No articles added inside the category/subcategory
Why do I need subcategories?
Subcategories help segment the articles and information drill down for better understanding, accessibility, and navigation.
For example, If you have "Cars" as a main category, you can classify individual subcategories such as "Sedan", "Coupe", "SUV", "Convertible", etc. This helps you place relevant articles in suitable subcategories instead of one robust category. Customers can easily drop in and navigate to their preferred article in the documentation.