Categories and subcategories
In Document360, categories and subcategories are used to organize and display groups of similar topic articles, acting as folders that contain groups of related content.
In this category, you can find answers to questions such as
Using categories and subcategories
You can create up to six levels of subcategories. The Add category option is disabled for subcategories after that.
You can add articles to any category or subcategory.
Every new project contains five categories. You can either rename the categories or create new categories, and delete the other categories.
Category/subcategory would not appear on the Knowledge base site in the following scenarios:
- All articles are hidden or not published (at least once)
- No articles inside category/subcategory