Readability score

Plans supporting Readability score

The Readability score, found in the Readability metrics section of the Health Check Metrics, measures how easy it is to read and understand an article. It is presented as a score out of 100, where a higher score indicates greater readability.

For example, a score between 80 and 100 indicates that the article is very easy to read. If the score is between 60-80, the article is relatively easy to understand. If the score is below 60, the article is more complex, and readers may find it difficult to comprehend.

This score helps you quickly assess an article's readability. It helps you identify areas where readers might struggle without requiring feedback from them.

Checking the readability score

1. Open the desired article in the Knowledge base portal.

2. Click the More (•••) icon and select Health check metrics.

3. The Health check metrics panel will appear with two major sections:

   • SEO metrics

   • Readability metrics

4. Expand Readability metrics and find the Readability score.

   • If the score is below 30, it appears under Problems.

   • If the score is between 30-59, it appears under Suggestions.

   • If the score is above 59, it appears under Good Work.

NOTE

If you update any parameter while the Health check metrics panel is open, click Check now to view insights on the latest changes.

Score classification

The table below outlines the readability score ranges and their corresponding messages. These messages appear next to the score.

For example:

• If the readability score is 84, the message Easy to read will appear.

• If the readability score is 35, the message Fairly difficult to read will appear.