Article analytics

Article Analytics in Document360 provides detailed, article-specific insights, unlike standard Analytics that offer a broader overview of your entire knowledge base. With Article Analytics, you can assess individual article performance across metrics like reads, views, likes, dislikes, and link status. Use these insights to optimize your content strategy and enhance user experience.

Accessing article analytics

1. In the editor, navigate to the top-right and click the More (•••) icon.

2. Select Analytics from the dropdown menu.

   Here, you’ll find detailed metrics on the article's Reads, Views, Likes, Dislikes, and Link Status.

Understanding article analytics metrics

Each metric gives you actionable insights into article engagement:

• Reads: Measures reader engagement based on scrolling, clicking, and time spent on the article. The read count updates daily and is counted once per day per user.

NOTE

Time spent varies based on user activity. Multiple clicks on the same article are counted as a single read, while time spent can differ for each session.

• Views: Represents the number of unique clicks per browser, counted once per browser per user.

• Likes: Shows the total number of likes received by the article, providing feedback on content relevance.

• Dislikes: Tracks the number of dislikes to help identify areas for improvement.

NOTE

All metrics start tracking from the time the article is created.

Navigating to project-wide analytics

Click Go to Analytics to access the broader project-level analytics for deeper insights into the entire knowledge base’s performance.

Validating links in article analytics

The Link status displays the Total links within an article, including a breakdown of links that are:

• Working: Active and accessible

• Broken: Unreachable or incorrect URLs

• Unknown: Status could not be determined

• Ignored: Links intentionally excluded from validation

The link validation tool helps you maintain active, reliable links within each article. Here’s how to use it:

1. From the Article Analytics page, locate the Link Status metric.

2. Click Validate Now to automatically check the link status.

3. If any links are broken, identify and copy the link URL.

4. Update the link or set a redirection rule to guide users to the correct destination.

Example: If an article link to external documentation is broken, copy the URL, navigate to Settings > Knowledge base site > Article redirect rules, and add a new rule.