Reader analytics

Plans supporting readers analytics

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The Reader analytics page provides an overview of reader activity in your Private or Mixed access project. Use this tool to track user engagement and optimize your content strategy.


Accessing the Reader analytics page

To view reader analytics, from the Knowledge base portal, navigate to Analytics () and then select Reader.

Using filters to customize data

By default, the data shows metrics for the last week. You can adjust this using filters:

  1. Click the Date filter dropdown.

  2. Select a predefined range (e.g., This month, Last month) or choose Custom to specify a date range.

  3. If using the Knowledge base widget, use the top-right dropdown to switch between Knowledge base and Widget analytics.

  4. Select the JWT widget to track and analyze user interactions and engagement of reader analytics within private and mixed projects secured by JWT authentication.

    For more information on Knowledge base widget JWT authentication, read the article on Managing the Knowledge base widget.

Updated_Screenshot-JWT_for_reader_Analytics_June_release

  1. To filter readers by their registration type, use the dropdown menu to select All readers, Self-registration, SSO, JWT, and Invited readers.

NOTE

Reader analytics data can take up to 15 minutes to reflect in the Knowledge base portal.


Reader Analytics page overview

The Reader page shows the below three metric tiles, each representing absolute data points reflecting the overall reader analytics. These metrics remain unaffected by any filters applied to the data.

Field

Description

Total readers

Number of readers added to your project who can access the Knowledge base.

Self-registered readers

Readers who registered themselves on your Knowledge base site.

Frequent readers

Readers who frequently access your articles, calculated based on views and reads.
If a reader is searched in the reader table using the search field, the reader gets updated in the frequently modified list.


View reader analytics data

The Reader analytics section displays data for the for the selected duration, including the following fields:

Field

Description

Name

The profile picture and name of the Reader is available here. This is a clickable field.

Click the reader’s name to view detailed information, including total views, reads, likes, dislikes, and a list of articles they've accessed, along with the average time spent and the last viewed date.

Email

Displays the email of the reader.

Reader type

Displays the type of reader based on their mode of registration like Self-registration, SSO, JWT, or Invited readers.

Views

The number of times an article is accessed is counted once per browser session.

  • A view is recorded when an article loads in the browser, regardless of user interaction.

  • Multiple visits to the same article within a session count as one view, even across tabs or windows or when a user closes and opens the same article within that particular browser session.

  • Alternatively, if a user opens the same article in a different browser, device, clears the cache & reopens the article or refreshes the browser, they will count as another view.

  • A browser session resets every 24 hours. Accessing the article after this period will count as another view.

Reads

An article read is recorded when a user engages through scrolling, clicking, or spending time on the page.The user has to perform all these three actions to count as one read.

  • Scrolling: At least a single scroll is needed for a valid read.

  • Time spent: Time is tracked only after 40 seconds spent on the article. If a user becomes idle (e.g., stops interacting) for some time or switches tabs, the timer pauses and resumes upon return.

  • Session tracking: Time spent revisiting the same article within 24 hours in the same browser session is added to the previous session's total.

Reads reflect meaningful interaction, distinguishing them from simple page loads.

Last login

Displays the login date of the reader’s most recent login. Click a reader's name to view their detailed login activity.


Reader individual contributions

  1. Click on a reader to view more detailed information about their contributions:

  • Profile - Team account name, Image, Email, Portal role, and Last login date and time (UTC time zone).

  • Contribution performance - Total views, Total reads, Total likes, and Total dislikes.

  • Articles - Displays a list of Article names to which the user has contributed, along with details such as Views, Reads, Likes, Dislikes, Created on, and Last updated date. This table can be exported as a CSV file for download to your local system.

  1. Click the Filter button at the top to filter the analytics data based on Article type (All, Page, Article) and Date (7 days, 30 days, Custom date).

  2. Once done, click Apply.


Export reader analytics data

  1. Click Export CSV to download the reader analytics.

    Wait for a few seconds. Once the file is ready, a Download icon appears next to the Export CSV button.

  2. Click on the Download () icon, and the file is saved to your local device storage.

    The downloadable file remains available until a new CSV is generated.

    Hover over the Download () icon to see the last export date and time.