Plans supporting readers analytics
Professional | Business | Enterprise |
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The Reader analytics page provides an overview of reader activity in your Private or Mixed access project. Use this tool to track user engagement and optimize your content strategy.
Accessing the Reader analytics page
To view reader analytics, from the Knowledge base portal, navigate to Analytics () and then select Reader.
Using filters to customize data
By default, the data shows metrics for the last week. You can adjust this using filters:
Click the Date filter dropdown.
Select a predefined range (e.g., This month, Last month) or choose Custom to specify a date range.
If using the Knowledge base widget, use the top-right dropdown to switch between Knowledge base and Widget analytics.
Select the JWT widget to track and analyze user interactions and engagement of reader analytics within private and mixed projects secured by JWT authentication.
For more information on Knowledge base widget JWT authentication, read the article on Managing the Knowledge base widget.
To filter readers by their registration type, use the dropdown menu to select All readers, Self-registration, SSO, JWT, and Invited readers.
NOTE
Reader analytics data can take up to 15 minutes to reflect in the Knowledge base portal.
Reader Analytics page overview
The Reader page shows the below three metric tiles, each representing absolute data points reflecting the overall reader analytics. These metrics remain unaffected by any filters applied to the data.
Field | Description |
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Total readers | Number of readers added to your project who can access the Knowledge base. |
Self-registered readers | Readers who registered themselves on your Knowledge base site. |
Frequent readers | Readers who frequently access your articles, calculated based on views and reads. |
View reader analytics data
The Reader analytics section displays data for the for the selected duration, including the following fields:
Field | Description |
---|---|
Name | The profile picture and name of the Reader is available here. This is a clickable field. Click the reader’s name to view detailed information, including total views, reads, likes, dislikes, and a list of articles they've accessed, along with the average time spent and the last viewed date. |
Displays the email of the reader. | |
Reader type | Displays the type of reader based on their mode of registration like Self-registration, SSO, JWT, or Invited readers. |
Views | The number of times an article is accessed is counted once per browser session.
|
Reads | An article read is recorded when a user engages through scrolling, clicking, or spending time on the page.The user has to perform all these three actions to count as one read.
Reads reflect meaningful interaction, distinguishing them from simple page loads. |
Last login | Displays the login date of the reader’s most recent login. Click a reader's name to view their detailed login activity. |
Reader individual contributions
Click on a reader to view more detailed information about their contributions:
Profile - Team account name, Image, Email, Portal role, and Last login date and time (UTC time zone).
Contribution performance - Total views, Total reads, Total likes, and Total dislikes.
Articles - Displays a list of Article names to which the user has contributed, along with details such as Views, Reads, Likes, Dislikes, Created on, and Last updated date. This table can be exported as a CSV file for download to your local system.
Click the Filter button at the top to filter the analytics data based on Article type (All, Page, Article) and Date (7 days, 30 days, Custom date).
Once done, click Apply.
Export reader analytics data
Click Export CSV to download the reader analytics.
Wait for a few seconds. Once the file is ready, a Download icon appears next to the Export CSV button.
Click on the Download () icon, and the file is saved to your local device storage.
The downloadable file remains available until a new CSV is generated.
Hover over the Download () icon to see the last export date and time.