Plans supporting team accounts analytics
| Professional | Business | Enterprise |
|---|---|---|
The Team accounts analytics overview page provides a detailed view of each team member’s account type, the articles or category pages they create or access, their contributions, and last login details.
Accessing the Team accounts analytics page
To view Team accounts analytics, from the Knowledge base portal, navigate to Analytics () and then select Team accounts.
Using filters to customize data
By default, the data shows metrics for the last week. You can adjust this using the filter:
Click the Date filter dropdown.
Select a predefined range (e.g., This month, Last month) or choose Custom to specify a date range.
NOTE
Team account analytics data can take up to 15 minutes to reflect in the Knowledge base portal.
Team account analytics page overview
The Team accounts page shows the below three metric tiles:
Field | Description |
|---|---|
Total team accounts | Number of team accounts in the project in your Knowledge base excluding the deleted team accounts. |
Articles published | Number of articles published based on the Date filter you have chosen. |
Top performers | Profile images of top-performing team members, ranked by the number of articles contributed, are displayed here. |
View Team account analytics data
The Team account analytics displays data for the selected duration, including the following fields:
Field | Description |
|---|---|
Name | The profile picture and name of the Team account along with its type (normal or SSO) are available here. This is a clickable field. Click the Team account name to view detailed information, including total views, reads, likes, dislikes, and a list of articles they've accessed, along with the date the articles were created and last updated. |
Displays the email of the reader. | |
Portal role | Displays the portal role that is assigned to the Team account (Owner, Contributor, Admin, and more). |
Contributed | Displays the total number of articles contributed by the Team account during the selected time frame. |
Last contributed | The time of the last contribution made by a team account is displayed relative to the current time, such as "4 minutes ago" or "This Monday." For contributions older than a week, the exact date ("Nov 16, 2024") is shown. |
Team account individual contributions
Click on a team account to view the detailed information about their contributions:
Profile - Team account name, Image, Email, Portal role, and Last login date and time (UTC time zone).
Contribution performance - Four tiles displaying Articles created, Total views, Total likes, and Total dislikes. These metrics exclude the count of deleted articles.
Articles - Displays a list of Article names to which the user has contributed, along with details such as Views, Reads, Likes, Dislikes, Created on, and Last updated date. This table can be exported as a CSV file for download to your local system.
Click the Filter button at the top to filter the analytics data based on Article type (All, Page, Article) and Date (7 days, 30 days, Custom date).
Once done, click Apply.
Export Team account analytics data
Click Export CSV to download the team account analytics.
Wait for a few seconds. Once the file is ready, a Download icon appears next to the Export CSV button.
Click on the Download () icon, and the file is saved to your local device storage.
The downloadable file remains available until a new CSV is generated.
Hover over the Download () icon to see the last export date and time.
To export the analytics of individual team accounts, click on the team account name and then click Export CSV available above the list of article performance details.
Click the Download () icon, and the file is saved to your local device storage.