Document360 11.8.1 is now live, delivering enhancements across the dashboard, editor, content reuse, analytics, and knowledge base site. This release introduces a brand-new Overview page to help you manage your daily priorities, along with improved workflow guidance through the Publish button, and an upgraded article information panel that brings key article details into a single view. We've also enhanced the snippet, glossary, and variable editors to support consistent formatting and better reusability.
Other updates include more flexible site customization options in KB Site 2.0, improved cross-reference control when cloning articles, the ability to identify readers in Eddy AI analytics, and the option to choose your preferred editor when creating new articles. Minor security and performance updates have also been implemented to improve overall platform stability.
Features/Enhancements
New, actionable Overview page
Category: Dashboard | Enhancement
Your Document360 dashboard just got a major upgrade. The new overview dashboard helps you start your day with a clear view of what needs attention. It now includes the following widgets:
Tasks: Shows articles assigned to you through workflow assignment, feedback in your Feedback manager, and articles with review reminders you’ve worked on before. Tasks are grouped by due date (Overdue, Today, This Week, Snoozed) to help you focus on what’s most relevant.
NOTE
The Workflow assignment page is no longer available. Its functionality is now included in the Tasks card on the Overview page.
Documents: Access recently edited and starred articles for your quick access.
Analytics: View a snapshot of your article metrics, including total views, reads, likes, and dislikes for all articles you’ve created.
Comments: See comments in articles where you’re a contributor, as well as those where you’ve been mentioned, along with quick access to the articles.
For more information, read the article about the Overview page.
Workflow status now integrated with the Publish button
Category: Editor | Enhancement
The Publish button is now combined with the workflow status dropdown. The button displays the current workflow status of the article and clicking it opens a dropdown with all workflow statuses, along with the Publish and Publish later options. Selecting a workflow status opens a dialog where you can assign the status, set a due date, and add comments. This update encourages writers to follow the documentation workflow defined for the project.
Also, when you assign a team account to a specific workflow status, the assignee will be retained if the article returns to that status later. All workflow assignees are automatically cleared once the article is published.
For more information, read the article about Managing workflow statuses.
Updated article information panel for better visibility and control
Category: Editor | Enhancement
The article information panel, accessible from the article header, now includes editable fields for the article slug and description, along with status and version indicators. It also displays contributor activity and a breadcrumb view of the article’s full category path, with support for deep nesting. These updates help contributors view and manage key article details in one place.
In addition, article statuses have been simplified across the platform:
Draft (yellow icon): New articles that have not yet been published. ( Article name)
Published: Published articles remain unchanged. ( Article name)
Published article with a Draft version (green icon with yellow indicator): Published articles that are currently in draft mode for editing. ( Article name )
Unpublished (gray icon): Articles created but not yet published. ( Article name)
Stale (orange icon): Articles marked as stale for review. ( Article name)
For more information, read the articles on Elements of the editor & Article statuses.
Improved editors for creating snippets, glossary terms, and variables
Category: Content reuse | Enhancement
The editor used for creating snippets has been upgraded to Advanced WYSIWYG with block-level formatting, media support, and controls like drag and drop, insert block, and delete block. Similarly, when creating glossary terms and variables, the editor is upgraded to offer consistent styling and basic formatting options. You can also use Find and replace while creating or editing snippets, making it easier to update reusable content. All your snippets will be automatically migrated to the new editors.
For more information, read the articles on Using variables, snippets, & glossary terms.
Improved site customization in KB Site 2.0
Category: Knowledge base site | Enhancement
The following enhancements are now available exclusively for KB Site 2.0 users. These updates give you more flexibility in customizing the layout, branding, and visual clarity of your knowledge base site:
Improved navigation: Full article titles are now visible in the category tree, and you can show/hide the secondary navigation bar.
Better branding support: Upload separate logos for light and dark themes.
Dark mode updates: Customize icon and text colors to match your theme.
Cleaner TOC formatting: Table of Contents headings now support improved styling and alignment.
Visual feedback: Selected articles and categories in the category tree now display a subtle background highlight for better clarity.
Brand consistency in shared articles: Retain custom CSS styles in articles shared via private links for consistent branding.
For more information, read the articles on Knowledge base site 2.0, customizing the knowledge base site, configuring the secondary navigation, and sharing articles via private link.
Control internal linking when cloning articles and categories
Category: Knowledge base portal | Enhancement
When cloning a category or article, you can now choose how cross-reference links in the cloned content should behave. Specifically, you can choose whether the links should:
point to the newly cloned articles in the destination (Update to cloned option), or
retain links to the original source articles (Retain original option).
This setting helps maintain accurate cross-references during large-scale operations like localization or content versioning, without requiring manual updates.
For more information, read the article on Cloning content.
Reader identity now visible in Eddy AI Analytics
Category: Analytics | Enhancement
A new “Reader info” column has been added to the Conversations table in Eddy AI Analytics, which lists all queries asked to Eddy AI. This column shows the name or email of the reader who asked the question. The column is visible only for private and mixed workspaces. This enhancement gives you better visibility into who is interacting with Eddy AI, helping you identify active users across workspaces and improve content based on valid user queries.
For more information, read the article on Eddy AI search analytics.
View the same article across workspaces using the Versioning mode
Category: Knowledge base site | Enhancement
When readers switch between workspaces on your knowledge base site, they’ll now stay on the same article, as long as it exists in the selected workspace. This provides a smoother experience for users navigating across different product versions or documentation branches. If the article isn’t available in the selected workspace, they’ll be redirected to the workspace’s main article with a clear message explaining why.
You can also customize the Workspace label in the portal to better match your site’s terminology.
This enhancement helps users compare content and view changes made across versions.
NOTE
This feature is available only for new projects created after 31st August 2024. Users who upgraded from the Legacy plan to the new pricing plan after this date can also access this feature.
For more information, read the article on Workspaces.
'New' filter is now selected by default on the What's new page
Category: Knowledge base site | Enhancement
When you visit the What’s new section on your knowledge base site, the New filter under the Activity section is now selected by default, making it easier for your readers to focus on the latest articles that have been added. We have also moved the Activity filter above the Workspace filter to improve visibility.
For more information, read about the What’s new section in the knowledge base site.
Choose your preferred Editor when creating new articles
Category: Editor | Enhancement
You can now choose your preferred editor when creating a new article, without changing your entire portal setting. This update is useful for developers or technical writers who prefer Markdown formatting, while still giving teams the flexibility to use the Advanced WYSIWYG editor as their default editor.
For more information, read about Managing articles.
Other updates
When generating responses, Eddy AI also considers the content inside article tabs along with the rest of the article content.
NOTE
Minor security updates, bug fixes, and performance improvements have also been implemented across the Knowledge base portal and Knowledge base site.
For your information (FYI)
KB Site 1.0 support ends in December 2025. Upgrade to KB Site 2.0 to access new features, enhanced security, and full compliance with WCAG 2.1 AA. Our team will take care of the entire migration for you, requiring no effort on your part.