Document360 version 10.12.1 is now live, bringing new features and enhancements to improve your content management and accessibility. This update includes Custom pages, Tabs in the Advanced WYSIWYG editor, AI-generated alt-text for images, and Internal labels. It also introduces content retention when switching editors and other improvements to streamline workflows and enhance user experience.
Features/Enhancements
Custom pages
Category: Site builder | Enhancement
You can now create and manage custom pages within your knowledge base using the new Custom pages feature. A custom page is a standalone page that you can use for various purposes, including informational content, legal and compliance information, and company policies. You can easily add the links to custom pages in your site's header or footer for quick access. Additionally, you can translate these pages into multiple languages using machine translation, making them accessible to a broader audience.
For more information, read the article on Custom pages.
Improved article version comparison with color-coded highlights
Category: Knowledge base portal | Enhancement
The article version comparison feature in Document360 is now more intuitive and user-friendly. You can easily identify changes with color-coded highlights: added content is marked in green, removed content appears in red with a strikethrough, and formatting changes are highlighted in blue. The new Swap button lets you instantly reverse the order of versions being compared, making it easier to focus on specific changes.
For more information, read the article on Revision history.
Switch to the Advanced WYSIWYG editor without content loss
Category: Editor | Enhancement
When you switch from the Markdown or WYSIWYG editor to the Advanced WYSIWYG editor, Document360 now automatically detects unsupported HTML tags and attributes that might affect your content. Unsupported elements are highlighted in the editor, making it easy for you to review and adjust your content without losing any details during conversion.
For more information, read the article on Editor choices in Document360.
Ability to label articles for better article management
Category: Knowledge base portal | Feature
You can now add labels to articles internally in Document360 to help organize, filter, review, and perform bulk actions within your content library. Labels allow you to mark articles for various purposes, such as assigning them to writers, tracking their status (e.g., "In Progress," "Needs Review"), identifying content for release notes, or categorizing topics, making article management easy.
For more information, read the article on Adding article labels.
Tabs in the Advanced WYWIWYG editor
Category: Advanced WYSIWYG editor | Enhancement
The Advanced WYSIWYG editor now includes the tabs feature to help writers organize and present complex information more clearly. This feature adds a row of tabs in the editor, so writers can group related content into sections that readers can easily switch between. This provides a more structured and user-friendly approach for presenting complex or lengthy content, enabling readers to access specific sections without needing to scroll extensively.
For more information, read the article on Tabs in the Advanced WYSIWYG editor.
Citations with source articles for Ask Eddy AI
Category: Ask Eddy AI | Enhancement
The Ask Eddy AI feature now includes citations with its responses, linking users to source articles for quick validation of information and further investigation into the topic. Numbered references are supported across internal and external sources, that display titles and short summaries when you hover over the citation. This feature is available in the Knowledge base site, widgets, APIs, and extensions, working in all Eddy AI-supported languages.
For more information, read the article on AI assistive search (Ask Eddy AI).
Generate alt-text for images using Eddy AI
Category: Eddy AI | Enhancement
This enhancement automatically generates alt text for images in your articles using Eddy AI. When you upload or insert images, the system provides a suggested alt text, which you can accept, edit, or regenerate. This ensures that your articles are SEO-friendly and meet accessibility standards, saving time and effort in manual alt text creation.
For more information, read the article on the AI alt-text generator.
Enhancement to Knowledge base site search - Global search
Category: Knowledge base site | Enhancement
Experience a significant upgrade with KB Site 2.0, featuring unified search capabilities that now include results from API workspaces. You can seamlessly switch between global and individual workspaces, with search filters displaying All Workspaces when in global mode.
For more information, read the article on Search in Knowledge base site.
NOTE
This update is available only in KB Site 2.0. To preview your knowledge base in KB Site 2.0, go to Settings > Customize site.
Restrict Eddy AI for selected workspaces, languages, and categories
Category: Eddy AI | Enhancement
You can now configure Eddy AI assistive search to focus on specific workspaces, languages, and categories. This update lets you enable Eddy AI responses only for selected content sources, ensuring better control over what Eddy AI uses as source. These changes streamline search results and ensure they reflect only the most relevant content.
For more information, read the article on Adding external sources for AI Assistive search.
Ability to undo feedback submissions on the Knowledge base site
Category: Knowledge base site | Enhancement
You can now undo feedback or toggle between likes and dislikes for greater flexibility in sharing your input. To ensure actionable insights, mandatory comments are required for dislikes. Additionally, users are limited to one feedback entry per article, providing clearer and more consistent content insights.
For more information, read the article on Liking or disliking an article.
UI updates
The Document360 Advanced WYSIWYG editor now includes consistent 8-pixel block-level spacing for improved readability and organization. Font sizes and top margins for headings adjust dynamically based on viewport size, ensuring a responsive and clean layout. These updates are applied by default and can be easily customized with custom CSS for flexibility across devices and export formats.
You can now view page categories in the All articles list in Document360.
The left navigation bar has been revamped with new icons for Dashboard (), Documentation (), API documentation (), Analytics (), Widget (), Drive (), and Settings ().
In the Documentation tab, All articles (), Workflow assignments (), Starred (), and Recycle bin () have been converted to static icons at the top of the Categories & Articles pane. For API documentation workspaces, All articles (), Recycle bin (), and API docs reference () have been converted to static icons at the top of the Categories & Articles pane.
NOTE
Minor security updates, bug fixes, and performance improvements have also been implemented across the Knowledge base portal and Knowledge base site.