Custom pages

The Custom pages feature in Document360 allows you to create dedicated, standalone pages for your Knowledge base site. Custom pages are separate from standard articles and provide the flexibility to add content like Terms & Conditions, Privacy policies, and Copyrights. With options for customization, multilingual support, and navigation configuration, Custom pages can enhance the user experience of the Knowledge base site and keep your content organized.

NOTE

This feature is exclusively available for KB site 2.0 projects.

Creating a Custom page

Users with Draft writer or Editor content roles can create a custom page in the Knowledge base portal. You can also create custom roles with exclusive permissions for custom pages.

To create a custom page,

1. Navigate to the Knowledge base portal.

2. In the left navigation pane, hover on Content tools and select Content resources > Custom pages.

3. Click the Create page button to open the Create custom page dialog.

4. In the Create custom page dialog, enter the page name and optional description. Then, select the language for the Custom page from the language dropdown.

5. Click Create to open the editor.

6. In the editor, enter the desired content for your Custom page.

NOTE

Users with Draft writer, or Editor content roles can create a custom page in the Knowledge base portal. You can also create custom roles with exclusive permissions for custom pages.

The editor provides Advanced WYSIWYG options, allowing you to format text, add images, and structure content as needed.

• Add and format content: Add content, images, and other formatting and insert options to organize the content as needed.

• Set SEO details: Navigate to More () > SEO, and enter the Meta title, URL slug, and Description for your custom page.

• Collaborate with team members: Add inline comments directly on the content, allowing others to provide feedback and suggestions.

Once you have finished creating your custom page, click Publish to go live.

NOTE

To keep a custom page in draft mode, save your content without selecting Publish. This keeps the page hidden from the live site until it’s ready to be published.

Managing a Custom page

You can easily manage your custom pages from the Custom pages list in Content tools > Content resources.

Editing a custom page

To edit an existing custom page,

1. In Content resources > Custom Pages, select the page you wish to edit, and click Edit ().

2. Make the desired updates in the editor, such as changing text, images, or page details.

3. Save any changes to keep your draft updated, or Publish to make it live immediately.

Deleting a custom page

To delete a custom page,

1. In Content resources > Custom Pages, select the page you wish to delete, and click Delete ().

2. Once you click Delete, the Delete confirmation dialog will open.

3. Click View dependencies to see the articles and KB Customizations that use the custom page.

4. Click Delete to permanently delete the custom page.

NOTE

Deleted pages cannot be restored, so ensure the page is no longer needed before deleting.

Cloning a custom page

In Content resources > Custom Pages, select the page you wish to clone, and click Clone (). A duplicate custom page will be created with the “Clone -” prefix.

For example, if you clone a custom page titled Terms and Conditions, the duplicate custom page will be titled Clone - Terms and Conditions.

Multilingual custom pages

Custom pages support Translate with Eddy AI, enabling you to provide content in multiple languages. To translate the custom pages to another language,

1. Click the language dropdown from the top right of the editor to view the available languages.

2. Select the desired language from the dropdown to enable the Translate dropdown.

3. Expand the Translate dropdown to view the number of characters to be translated and the number of characters available for Translate with Eddy AI.

4. Click Translate to translate the contents of your custom page to the desired language.

Language visibility in Custom pages

Custom pages are created at the project level and are not workspace-specific.

Because of this, the Language dropdown in Custom pages displays all languages configured anywhere in the project, including languages associated with other workspaces.

This behavior may cause a language to appear in the Custom page editor even if:

• The language was removed from the current workspace.

• The language does not appear in the Knowledge base site language selector.

Language configuration behavior

Languages in Document360 are configured at the workspace level.

If a language exists in another workspace within the same project, it will continue to appear in the Custom pages language dropdown.

For example:

• Workspace V1 includes Swedish and English (UK).

• Workspace V1-API includes English.

• If English is removed from V1 but still exists in V1-API, it will continue to appear in the Custom page language dropdown.

Knowledge base site behavior

The Knowledge base site displays languages based on the active workspace slug.

If the site resolves to the V1 slug:

• Only languages configured in V1 will appear in the site language selector.

• Languages from other workspaces will not be shown.

If you create a Custom page in a language that belongs to another workspace:

• The page URL automatically uses the corresponding workspace slug.

• The page renders correctly on the Knowledge base site.

Removing a language from Custom pages

Removing a language from one workspace does not remove it from the entire project.

To completely remove a language from Custom pages:

1. Navigate to Settings > Knowledge base portal > Workspace and Localization.

2. Check all versions within the project.

3. Remove the language from every workspace where it exists.

If the language exists in any workspace, it will remain available in the Custom pages language dropdown.

Adding custom pages to the knowledge base site

Once created, custom pages can be added to your Knowledge base site’s navigation. You can integrate a custom page into the site’s header or footer, making it visible across your knowledge base.

To add a custom page to the header or footer, go to Site customization in the Knowledge base site settings, where you can choose the location and display options.

• To add a custom page to a header, select Custom page from the list of navigation menus under Primary navigation.

• To add a custom page to a footer, enter your desired title and a link to the Custom page while adding a new link to the footer.

Try this feature

To see custom pages in action, explore the interactive demo below, which showcases how to create and integrate a custom page seamlessly into your Knowledge Base site: