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Add a "Footer" to your knowledge base site to add links to essential resources or information, such as pricing information, free trial sign-up, a Contact us page, etc. Similar to the primary and secondary navigation bar, team accounts can add up to six custom links to the footer navigation. Also, add and feature social media links to drive engagement in your social channels. Custom links will display on the left side of the footer navigation, while social media links will be on the right.
Watch: How to customize the footer in your Knowledge base site
Accessing the Footer navigation settings
To access the footer navigation settings:
Navigate to Settings () in the left navigation bar in the Knowledge base portal.
In the left navigation pane, navigate to Knowledge base site > Customize site.
The Customize site page contains all the basic site design configurations.
Click Customize site.
Select Header & Footer from the dropdown.
Click the Footer option.
You have two design options for the footer: Basic footer and Custom footer.
Basic footer: It allows adding navigation items and social media links.
Click Add new link to add navigation items.
Hover over an item to Edit (), Delete (), and Reorder ().
In the Social links section, add URLs for Facebook, Twitter, LinkedIn, and YouTube.
Click Custom footer to customize the footer.
Use one of the predefined themes, such as Theme A and Theme B.
Click Blank to add a custom HTML footer.
Click Preview to see how your changes will appear on the knowledge base site.
Click Save to save your changes without applying them immediately.
Click Publish to make your recent changes visible to readers.
Click the More () icon and select Reset to published version to discard all saved and unsaved customizations and revert to the last published version.
NOTE
The Reset to published version feature is available only for new Knowledge base site 2.0 projects created after March 29, 2025.
FAQs
Can I preview the changes made to the footer before saving?
Yes, you can click Preview on the right side to preview the changes before saving.
Is it possible to add social media links to the footer?
Yes, you can add and feature social media links to drive engagement in your social channels.
How do I delete the footer in the Knowledge base site?
Navigate to Settings () in the left navigation bar in the Knowledge base portal.
In the left navigation pane, navigate to Knowledge base site > Customize site.
Select Header & Footer from the dropdown.
Click the Footer option.
Choose Custom footer and select Blank.
Without writing any HTML and CSS code, click Save and Publish.