Commento

Plans supporting the integration of third party tools in knowledge base site

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Commento is a modern commenting interface that can be embedded into your website application. Commento is fast and bloat-free with a modern interface. Refer to the below information to understand how you can bring this commenting interface into your Knowledge base site.

1_Screenshot_Commento_Integration


How will you integrate Document360 with Commento?

Method 1

  1. From the Knowledge base portal, navigate to Settings () > Knowledge base site > Integrations.

  2. From the Comments section, select Commento and click Add.

  3. The Add new integration panel will appear, add a Description to it.

  4. If required, you can use the Code inclusion/exclusion conditions feature to insert the code based on certain conditions such as the IP address, Workspace, and Language.

  5. Once done, click Add.

1_Screenshot-Integrating_Document360_and_commento

After completing the Commento integration setup in your Document360 knowledge base, head back to your Commento account to see Commento Analytics, and you can also import comments from Disqus if you are using it.

Method 2

  1. On the Commento platform, open the Staging tab.

  2. Click on Installation Guide.

  3. In the HTML code displayed under the Universal Snippet, replace the URL with the domain of your project.

  4. Copy this code.

  5. Head back to your Document360 platform and navigate to Settings () > Knowledge base site > Integrations.

  6. Under the Custom HTML section, click Add.

  7. Paste the copied code.

  8. From the Insert code options, select At the end of body (below </body>).

  9. Once done, click Add.

    Commento will be integrated with your Document360 Knowledge base.

To know more or explore Commento, please check Commento's help articles.


FAQ

What do I do when comments like ‘This domain is not registered with Commento’ appear on the Knowledge base site?

To prevent comments from appearing on your Knowledge base site, navigate to Settings () > Knowledge base site > Integrations and turn off the Commento toggle.