Categories and subcategories
In Document360, categories and subcategories are used to organize and display similar topic articles, acting as folders containing groups of related content.
In this category, you can find answers to questions such as
Using categories and subcategories
You can create up to six levels of subcategories. The Add category option is disabled for subcategories after that.
You can add articles to any category or subcategory.
By default, every new Document360 project contains five categories. You can either rename the categories, create new categories, or delete the categories. This acts as a sample when you to get started.
Category/subcategory would not appear on the Knowledge base site in the following scenarios:
- All articles are hidden or not published (at least once)
- No articles added inside the category/subcategory
Why do I need subcategories?
Subcategories help segment the articles and information drill down for better understanding, accessibility, and navigation.
For example, If you have "Cars" as a main category, you can classify individual subcategories such as "Sedan", "Coupe", "SUV", "Convertible", etc. This helps you place relevant articles in suitable subcategories instead of one robust category. Customers can easily drop in and navigate to their preferred article in the documentation.