Document360 Drive is a centralized, cloud-based file storage system built into your knowledge base portal. Every image embedded in an article, every attached file, and every media element used in homepage customization is stored here. Because files live centrally, the same asset can be referenced by multiple articles — updating or replacing a file in Drive reflects the change everywhere it is used.
Drive is available on Professional, Business, and Enterprise plans. Storage limits vary by subscription plan.
How to access Drive
In your knowledge base portal, click the Drive icon in the left navigation bar.
The Drive left navigation pane provides structured access to all sections of Drive:
Section | Description |
|---|---|
All files | Every file in your project across all folders and subfolders. Use this view for bulk operations such as Move, Copy, Download, and Remove. |
Recent | The latest uploaded files and folders, sorted by upload time. |
Starred | Folders you have marked as important for quick access, regardless of where they sit in the folder hierarchy. |
Recycle bin | Deleted files and folders retained for up to 30 days before permanent deletion. |
Folders | Your project's root-level folders and subfolders. Built-in system folders are identifiable by the shield icon. |
Drive storage limits
Each root folder can hold up to 5,000 files, including all files in its subfolders.
Maximum file size for a single upload: 150 MB.
Maximum combined size for a multi-file upload: 160 MB.
Deleted files move to the Recycle bin and are permanently removed after 30 days if not restored.
NOTE
The 150 MB limit uses Decimal (SI) units where 1 MB = 1,000,000 bytes. Some systems display sizes in binary units (MiB), so the displayed size may differ slightly.
System folders
Every project includes built-in system folders identifiable by the shield icon next to their name. System folders cannot be deleted, moved, renamed, or reordered. You can add files to them and change their color, but the folders themselves are permanent. The Images system folder contains subfolders such as Home page builder, Settings, Documentation, and Glossary