Adding folders and files
  • 10 Nov 2022
  • 5 Minutes to read
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Adding folders and files

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Adding a new folder

Adding a folder in the Drive is very simple and easy.

Below are the methods to add a new folder:

Method 1

Image 1 - Screenshot - Adding new folder to drive

  1. Click Drive in the left menu bar, and the Drive window appears
  2. In the Drive window, you can see the existing Folders and Subfolders in tree-view style on the left side
  3. In the main directory of the drive, click the New folder option on the top left, and a New folder window appears
  4. Type in the folder name in the New folder window and click Create
Pro tip

When you create folders for your knowledge base Files, it would be easier to navigate and maintain files if the folders were in-line with the Category and Subcategory of your knowledge base.


Method 2

Another effortless way of adding a new folder is to use the left folder navigation bar. You can find the similarity of the workflow to that of the category view in the documentation window of your knowledge base.

21_Screenshot-Adding_new_folder_to_drive_plus_icon

  1. Click Drive in the left menu bar, and the Drive window appears
  2. In the Drive window, you can see the existing folders and subfolders in tree-view style on the left side.
  3. In the left navigation bar, hover the mouse pointer over the space between the folders, and the "+" icon appears
  4. Click the "+" icon → Type in the folder name and click Create

Method 3

The most effortless way to add a new folder in the drive is by clicking the '+' button at the bottom of the Drive window.
01_New_Screenshot-Adding_new_folder_to_drive

  1. Click Drive in the left menu bar, and the Drive window appears
  2. Click the '+ New' button at the bottom left
  3. Add the folder name and click Create

System folders

Every project comes with a default Images folder, which includes three subfolders: Documentation, Settings, and Home page builder.

  • Images, Settings, Home Page Builder, and Documentation are system folders
  • They are indicated with a shield on the folder icon
  • The system folders cannot be deleted or renamed
  • However, you can add files and folders within the system folders and perform all the drive actions on them

Adding subfolders

Once you have more than one main folder, you can add subfolders under them.

Method 1

23_Screenshot-Adding_new_subfolder_to_drive_more_icon

  1. Click Drive in the left menu bar, and the Drive window appears
  2. Click on the More options (•••) button next to the folder in the left navigation bar, select the Add folder option
  3. Type in the folder name in the New folder window and click Create

Method 2

24_Screenshot-Adding_new_subfolder_to_drive_plus_icon

  1. Click Drive in the left menu bar, and the Drive window appears
  2. Hover the mouse pointer over the space between the folders in the left navigation bar and the "+" icon appears
  3. Click the "+" icon → Type in the folder name and click Create

But, make sure the main folder is in expanded view (The arrow indicator on the left side of the folder is pointing downwards), if not then another main folder would be created.

Deleting Folders

In the Drive, deleting a parent folder also deletes its child folders and files. It will also cause broken links in articles that reference any deleted file.


Adding files

You can add individual or multiple files into the folders or subfolders.

If your folder is empty, you find the circular Drag and drop area at the center with an Upload option inside.

You can either do the common drag and drop files from your computer (or) click the Upload option button and use the file explorer to select your files.

Same as adding a subfolder, you can also use the left navigation bar to add files using the More options ••• button and then the Add files option.

Image 2 - ScreenGIF - Adding files to a drive folder

File limit in a single folder

The cap on the file limit is set at 5000 per folder. If you have a subfolder inside a parent folder, that subfolder would be treated as a separate folder.


Increase in file size limit for upload

We have now increased the limit of individual and bulk file sizes uploaded into the Drive.

New file size limit

Single file upload – The maximum file size is 150MB per file
Multiple files upload – The maximum combined size of all the files selected should be no more than 160MB


How to add file type restriction?

You can restrict the file types which you and other team accounts want to upload.

For example, you want to restrict the team accounts to upload only .png files.

  1. Go to SettingsKnowledge base portalGeneralDrive
  2. Click Add allowed media type
  3. Type in the required fields
  • Description - Type in an easily identifiable description for the restriction type
  • Media type - Type in the media that you want to restrict. You must enter in the following format: media type/extension. Refer this link for basic media format types
  • Extension - Type in the extension type. This is a case-sensitive field. Ensure that you enter the lower case alphabet in this field
  1. Click Add

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