You can manage the Folders and Subfolders in your Drive with individual folder actions or use the bulk action on multiple folders.

Pro tip

When organizing folders for your knowledge base assets, storing, maintaining, and retrieving files is much easier if your folders and subfolders are the same as your documentation Category and Subcategory.

File URL not impacted

When you change the name, copy, move, or reorder the folder, the file URLs present in that folder are not impacted in any way.


Renaming a folder

You can change the existing name of a folder or subfolder.

30_Screenshot-Drive_Folder_actions-Rename_folder

  1. Navigate to the Drive by clicking on the "Drive" icon in the left menu bar
  2. You can view the existing Folders and {glossary.Subfolder}}s in tree-view style on the left side
  3. Click the "••• more" options next to the desired folder
  4. Select the Rename option
  5. Enter the new name and click on the Rename button

31_Screenshot-Drive_Folder_actions-Rename_folder_popup


Moving a folder

You can move your folders and subfolders inside the Drive.

System folder

You cannot move a "System folder" in the Drive

There are two ways to execute the Move function.

Method 1 - Using the "••• More" option next to the folder

50_Screenshot-Drive-Move_or_remove_folders

  1. Navigate to the Drive by clicking on the "Drive" icon in the left menu bar
  2. In the center panel (expanded view of folders and files), click on the "••• More" options next to the folders (in list view or grid view). Select the Move option
    (or)
    Select one or more folders (in list view and grid view), and the "Move" option and other options appear on the top. Click on the Move
  3. A popup window appears with the other folders and subfolders listed
  4. Select the desired folder or subfolder. You can also filter the folder with keywords
  5. Click the Move button

51_Screenshot-Drive-Move_folders_popup

The category and its subfolder and files are moved to the new location.


Method 2 - Using drag and drop on the left-side

You can also use the left navigation panel to move your folders into other main folders and subfolders.
54_Screenshot-Drive-Moving_drag_and_drop_moving

  • Click and hold on the folder (or the reorder icon), drag it, and place it in the new location
  • To move a folder inside the main folder, you can click on the folder, drag it, and drop it right on top of the folder

☆ Starred folder(s)

You can add your main folder or subfolder as a Starred entity. This means the folder marked as starred appears when you click on the Starred option at the top of the left navigation panel, irrespective of the folder’s location in the Drive.

16_Screenshot-Drive_elements-Starred_section

  1. Navigate to the Drive by clicking on the "Drive" icon in the left menu bar
  2. In the center panel (expanded view of folders and files), click on the "☆" icon next to the folders (in list view or grid view)
Note

When you mark any folder as starred, you can differentiate it from the other folders by the ★ indication next to it.

Click on the "★" icon next to the folders (in list view or grid view) to remove the folder from "Starred". You can perform the same action from the "Starred" overview folder.


Change folder color

You can change the folder color to any given or custom color. This is handy when you want to differentiate one folder from another or color-code it. The default folder color is Gray.

  • In the left navigation pane, click on the ••• more option next to the folder and select the Change color option.
  • You can choose from the color palette with all the most common colors. If you want to add any custom color, enter the required Hex code or use the color picker.

32_Screenshot-Drive_Folder_actions-Change_folder_color



Removing or deleting a folder

You can remove or delete folders and subfolders from the Drive quickly. Make sure you’re removing the correct folder.

50_Screenshot-Drive-Move_or_remove_folders

  1. Navigate to the Drive by clicking on the "Drive" icon in the left menu bar
  2. In the center panel (expanded view of folders and files), click on the "••• More" options next to the folders (in list view or grid view). Select the Remove option
    (or)
    Select one or more folders (in list view and grid view), and the "Remove" option and other options appear on the top. Click on the Remove
    (or)
    Click on the "••• More" options next to the folders (in the left-side navigation pane). Select the Remove option
  3. Click on Yes in the Delete confirmation prompt

52_Screenshot-Drive-Remove_folders_popup

Delete dependencies

Once deleted, all the corresponding reference links of the media files will be broken. Please note that clearing the CDN cache will take up to 1 minute.

Folder recovery

If you have accidentally removed or deleted any folder from the Drive, you can always retrieve it from the Recycle bin (up to 30 days from deletion) of the Drive.

You cannot remove or delete the system folders. You can identify these folders by the shield symbol on the folder icon.


Bulk folder actions

You can perform different actions on more than one folder at a time. This saves time when you want to perform these actions for a more significant number of folders in your Drive.

  1. Navigate to the Drive by clicking on the "Drive" icon in the left menu bar
  2. In the central panel, select one or more folders (in list view and grid view)
  3. At the top, you can view the bulk actions possible
Bulk actions

Move and Remove

54_Screenshot-Drive-Bulk_operations_available


Folder breadcrumbs

  • You can find the Breadcrumb of a folder or subfolder at the top of the center panel. Breadcrumb is the hierarchical navigation path starting from the root directory.
  • You can click on the different levels of Breadcrumb to navigate to the parent-level folder

53_Screenshot-Drive-Folder_breadcrumb