AI customization

Eddy AI customization lets you control how Eddy AI behaves across your knowledge base. If your organization wants Eddy to maintain a consistent brand voice and align with your internal documentation style across AI-generated content, customize Eddy AI. This depicts that Eddy not only supports your content needs but also represents your brand in the best possible way.

As a Document360 user, you have the flexibility to:

• Rename Eddy to fit seamlessly with your company's identity
• Set the tone of its responses to match how your team communicates
• Control how long or short its answers appear to your readers
• Replace the default Eddy icon with your own brand icon

Prerequisite

The users with the access to Profile > View access permissions > Portal role > Project settings > Update (enabled), can only customize the Eddy AI term. If not enabled reach out to admin.

How to customize Eddy AI

To personalize your Eddy AI,

1. Navigate to Settings () in the left navigation bar in the portal.

2. In the left navigation pane, navigate to AI features > Customization.

   The Customize Eddy AI page will appear.

3. In the AI assistant name text box, enter your desired name for the AI assistant.

   By default, Eddy AI will be assigned as the AI assistant name.

4. You can customize the AI Assistive response tone to fit various contexts and situations:

   Tone	Best used when	Example use cases
   Default	Automatically adapts to the reader's tone and question context.	Works across all types of documentation where tone may vary.
   Professional	Formal enterprise or B2B knowledge bases.	IT policies, legal, compliance, enterprise SaaS documentation.
   Friendly	Customer-facing help centers with a warm brand voice.	Consumer apps, onboarding guides, support portals.
   Casual	Internal team wikis or developer portals with a relaxed culture.	Startup internal docs, engineering runbooks.
   Straightforward	Technical documentation where users want quick, no-frills answers.	API references, troubleshooting guides, admin portals.
   Confident	Authoritative product documentation where decisiveness matters.	Medical, legal, or safety documentation where hedging erodes trust.

5. You can customize the response length of AI Assistive search based on how detailed you want the responses to be:

   Response length	Best used when	Example use cases
   Default	Automatically adjust to your question and context, varying in length as required.	Mixed-content portals, general help centers.
   Long and detailed	Readers need in-depth explanation and context.	Onboarding docs, complex technical procedures, educational content.
   Short and concise	Readers want quick answers without reading through long explanations.	FAQs, troubleshooting quick-fix guides, internal wikis.

6. Once done, click Save.

How to customize Eddy AI icon in knowledge base site

To customize the Eddy AI icon according to your requirements, follow these steps:

1. Upload the icon you wish to use to Document360's drive.

2. Navigate to () in the left navigation bar in the portal.

3. In the left navigation pane, navigate to Knowledge base site > Custom CSS & JavaScript.

4. Paste the following custom CSS code in the CSS section:

   .eddy-banner .eddy-search-icon,
   .eddy-header .eddy-icon-section,
   .eddy-section.multi-conversation-section .next-conversation img,
   .article-summary-container .ai-summary-text img {
       margin-top: 0 !important;
       animation: none !important;
       visibility: hidden !important;
   }
   .eddy-description-section,
   .eddy-header.w-100,
   .eddy-section.multi-conversation-section .next-conversation,
   .article-summary-container .ai-summary-text {
       position: relative;
   }
   .eddy-description-section::before,
   .eddy-header.w-100::before,
   .eddy-section.multi-conversation-section .next-conversation::before,
   .article-summary-container .ai-summary-text::before {
       content: "";
       width: 20px;
       height: 20px;
       position: absolute;
       top: 50%;
       left: 0;
       transform: translateY(-50%);
       background: url(https://files.us.document360.io/7385d460-4578-4f21-813a-4fa112c9c410/Images/Documentation/Eddy_replace_image.png) no-repeat center;
       background-size: contain;
   }
   .article-summary-container .ai-summary-text::before {
       width: 14px;
       height: 14px;
   }
   .eddy-section.multi-conversation-section .next-conversation::before {
       left: 24px;
   }

5. In the above code, replace URL for custom icon in the CSS code with the direct URL of your uploaded file in the Document360 drive.

6. Click Save to apply the changes to the knowledge base site.

The Eddy AI icon in the knowledge base site will now be replaced with your desired icon.

FAQ