Plans supporting access to machine translation settings in knowledge base portal
| Professional | Business | Enterprise |
|---|---|---|
Document360 enables seamless translation of your content using a fast, high-quality generic machine translation feature. This automated process translates content from the default or source language to the selected destination language when the article's translation status indicates Needs Translation.
You can perform machine translation for articles in New article or Draft status. To perform machine translation for articles in Published status, you can use the All articles overview page.
NOTE
When you perform machine translation for a Markdown article, it will be automatically converted to the WYSIWYG editor.
How to perform machine translation?
Select the Workspace on the header menu bar and select the required language.
Go to the desired article in the editor.
Click Needs translation > Translate.
The article will be translated into the destination language, and the translation status will change to ✓ Translated.
NOTE
For further translation, click ✓ Translated and select Mark as ‘Needs translation’. This will change the translation status back to Needs translation.
Machine translation limit
You can view the machine translation limit available for your project in a dedicated menu option.
Go to Settings > Knowledge base portal > Localization & Workspaces > Machine translation.
You will find the following details:
Character | Description |
|---|---|
Limit | The total translation character limit allotted for your project. |
Usage | The number of characters consumed for machine translation in your project. |
Remaining | The number of characters remaining from your total machine translation limit. |
Usage meter | Shows the percentage of translated characters using machine translation from your total limit of 100%. |
NOTE
An individual article should have fewer than 10,000 characters for machine translation to work. If this limit is exceeded, machine translation will not proceed.
The character limit for machine translation is project-specific and does not vary based on the number of languages being translated.
Subscription plan limits for machine translation
Plan | Machine translation character limit |
|---|---|
Free | Not supported |
Professional | 1 million characters |
Business | 2 million characters |
Enterprise | 5 million characters |
You can purchase an additional 1 million characters for $50, supporting all three plans: Professional, Business, and Enterprise.
Article translation status indicators
The article's translation status indicator is located above the text formatting toolbar in a project workspace that contains multiple languages in both Markdown, WYSIWYG, and Advanced WYSIWYG.
Status | Indication |
|---|---|
Need translation | The article has not yet been translated or requires additional translation. Initially, the Need translation status appears as the default status in all other language articles. The article can either be an existing article created from the base version or a new one. The options that appear when you click on this status are:
Articles that require translation (with Needs translation status) are indicated using the globe (🌐) icon on the left navigation pane. |
Translated | The article has either been machine or manually translated to the destination language or marked as translated by the team account. |
NOTE
The translation status indicator is unavailable on the default language article.
Filtering needs translation or translated articles on the All articles page
From the Knowledge base portal, navigate to Documentation > All articles.
The list of articles is displayed.
Click Filter on the right and select the intended filter (Needs translation or Translated).
From here, you can perform actions such as:
Changing the translation status
Machine translate
How to perform machine translation for multiple articles
In Document360, when you have a multi-lingual knowledge base, you will often need to translate multiple articles in one instance. Within the All articles section, you can translate the content of multiple articles into the desired language in one swift action. Follow the steps below to perform this action.
Go to Documentation > All articles.
Select the articles that you want to translate. Click Machine translate.
In the Translate to other languages window, select the languages.
Enter "yes" and click Yes.
The Machine translation in progress prompt appears.
Once the translation is completed, the Translation completed prompt message appears.
NOTE
When you perform machine translation for a Markdown article, it will be automatically converted to the WYSIWYG editor. This switch of editors is not reversible.
Translation actions in All articles
On the All articles page, you can perform the following translation actions:
Machine translate – This option is available before an article has been translated for the first time.
Need translation – After an article has been translated, you can manually change its status to indicate it requires further translation.
Mark as translated – When an article is in the translated status, you can manually change it to "Mark as Translated" once it's complete.
NOTE
The Need translation status is available only for non-default languages in your version. When a new language is added to a version, all the articles will appear with the Need translation status by default.
FAQs
What languages are supported for machine translation?
Machine translation supports the following languages.
Afrikaans | Dutch | French (Canada) | Korean | Slovenian |
Arabic | Dutch (Belgium) | Georgian | Latvian | Spanish |
Arabic - Egypt | English | German | Lithuanian | Spanish (Mexican) |
Bulgarian | English (Australia) | Greek | Mongolian | Swedish |
Chinese | English (UK) | he - עִבְרִית | Norwegian | Thai |
Chinese (Simplified, People's Republic of China) | English (US) | Hungarian | Polish | Türkçe |
Chinese(Traditional, Taiwan) | Estonian | Icelandic | Portuguese | Ukrainian |
Chinese(Traditional) | Filipino | Indonesian | Portuguese (Brazil) | Vietnamese |
Czech | Finnish | Italian | Romanian | Русский |
Danish | French | Ja - 日本語 | Slovakian |
How can I check my machine translation usage?
You can view your machine translation usage by navigating to Settings > Knowledge base portal > Localization & Workspaces > Machine translation.
Can I manually translate articles instead of using machine translation?
Yes, you can manually translate articles, and you can mark them as translated.
Is there a limit on how many articles I can translate at once?
No, you can translate multiple articles simultaneously as long as you adhere to the character limits.
What happens if my article exceeds the character limit for machine translation?
If an article exceeds the 50,000-character limit, machine translation will not proceed, and you will need to reduce the character count before attempting translation. These characters are considered from the article in the HTML view. The HTML content is translated to retain the formatting across all languages.
Can I revert back to the original state after machine translation?
Once an article is machine translated, you can set it back to "Needs translation," but the original content is not saved. Always ensure that you have backups if needed.
How can I get additional characters for machine translation?
You can purchase an additional 1 million characters as an add-on, applicable to the Professional, Business, and Enterprise plans.
Are there any additional costs for using machine translation?
Machine translation is included in your subscription plan, but additional characters beyond your limit will incur a cost.