Setting up a Multi-lingual knowledge base

Updated
  • Updated on Nov 29, 2024
  • 3 minute(s) read
  • Janeera D A
  • cR
  • Pradeep Srinivasan

Plans supporting localization settings in Knowledge base portal

Professional
Business
Enterprise






In Document360, you can add multiple languages to a single project version or create a language-specific Knowledge base.

Available languages

Document360 supports a variety of languages for localization using the Document360 machine translation. The languages supported by Document360 are:

Supported languages

  1. Afrikaans [af]

  2. Arabic [ar]

  3. Arabic (Egypt) [ar-eg]

  4. Chinese [zh]

  5. Chinese (Simplified, People's Republic of China) [zh-cn]

  6. Chinese (Traditional) [zh-hant]

  7. Chinese (Traditional, Taiwan) [zh-tw]

  8. Czech [cs]

  9. Danish [da]

  10. Dutch [nl]

  11. English [en]

  12. English (UK) [en-gb]

  13. English (US) [en-us]

  14. Estonian [et]

  15. Fijian [fj]

  16. Filipino [fil]

  17. Finnish [fi]

  18. French [fr]

  19. French (Canada) [fr-ca]

  20. Georgian [ka]

  21. German [de]

  22. Greek [el]

  23. Hebrew [he]

  24. Hungarian [hu]

  25. Icelandic [is]

  26. Indonesian [id]

  27. Italian [it]

  28. Japanese [ja]

  29. Korean [ko]

  30. Latvian [lv]

  31. Lithuanian[lt]

  32. Malagasy[mg]

  33. Mongolian[mn]

  34. Norwegian [no]

  35. Polish [pl]

  36. Portuguese [pt]

  37. Portuguese (Brazil) [pt-br]

  38. Romanian [ro]

  39. Russian [ru]

  40. Slovakian [sk]

  41. Slovenian[sl]

  42. Spanish [es]

  43. Spanish (Mexico) [es-mx]

  44. Swedish [sv]

  45. Thai [th]

  46. Turkish [tr]

  47. Ukrainian [uk]

  48. Vietnamese [vi]

Adding multiple languages to a single version

  • From the Knowledge base portal, go to Settings > Knowledge base portal > Localization & Workspaces.

  • In the Localization & Workspaces tab, you can find the list of versions available in the project.

  • There are two ways to add a new language to the project version.

Method 1

  1. Click Edit (🖉) on the right, and the Edit workspace blade appears.

  2. Click the New language dropdown, and a list of languages appears.

  3. Enter the desired language or keyword in the Search languages field, and the result is populated.

  4. Select the checkbox for the desired language(s) and click Apply.

  5. Once done, click Update at the bottom of the blade.

For more settings related to a language, you can also use More options (•••) adjacent to the language name.

  • Set as default: Select this option to set the corresponding language as the default language for your knowledge base site.

  • Edit display name: Use this option to update the display name for your workspace. The updated name will be shown on the knowledge base site when the corresponding language is selected. You can set a custom display name for your workspace in each of the available languages.  

  • Right to left: Most languages are written from left to right. However, there are a handful of languages written in the opposite direction. By enabling this, article content in the HTML editor and reader view (Knowledge base site) would start on the right and end on the left.

  • Hide: Hides the language from the knowledge base. Hidden languages are indicated by strikethrough in the Knowledge base portal for reference.

  • Delete: Delete the language from the selected list.

NOTE

You cannot hide or delete a default language.

1_Screenvideo-Editing_Lang_Method_1.gif

Method 2

  1. Click Add new language() adjacent to the Edit (🖉) icon.

  2. Select the check box for the desired language(s) and click Add.

  3. Enter the desired language or keyword in the Filter languages field, and the result is populated.

  4. All the categories and articles from your default language are available in the new language(s). However, these articles and categories must be manually translated using machine translation (HTML editor only) or with extensions like Crowdin.

To add a new language to a workspace

NOTE

While selecting a language for your workspace, all languages other than English will be displayed in their native script.

FAQ(s)

How many languages does Document360 support?

Document360 supports a total of 49 languages for localization. In the Enterprise, Business, and Professional plans, you are provided with 5, 3, and 2 languages respectively. Additional languages can be purchased separately.

To know more, visit pricing plans.

Why does content from some published articles in the default language not appear in the editor for the same article in the secondary language?

When a new article is created and content is added in the default language, the article will appear in the secondary language, but the content will not be automatically carried over. To translate the content, use the All articles section to bulk translate the articles from the default language to the secondary language.

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