Localization variables

  • Updated on Nov 20, 2024
  • 3 minute(s) read
  • Janeera D A
  • Charulatha Ravichandran
  • Manoharan Soundarraj

Plans supporting localization settings in Knowledge base portal

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Localization variables provide additional text controls that appear across articles in the reader's view. A localization variable is a text element you can configure, and this text appears consistently throughout your project based on the selected language. These variables will automatically display pre-translated content when you add a language to a workspace.

Imagine you have readers across different regions and want them to see article headers, feedback prompts, or search bar text in their native language. By configuring localization variables, you can ensure a seamless and language-specific experience for each user on the Knowledge base site.

Localizing the text appearing in the knowledge base site

To view and edit localization variables:

  1. Navigate to Settings () > Knowledge base portal > Localization & Workspaces > Localization variables in the Knowledge base portal.

  2. Choose the desired language in the Select language section.

  3. In the right section, you’ll find variable accordions, such as:

Eddy AI

Eddy AI accordion includes variables such as:

ASSISTIVE SEARCH

  • Hey, I am

  • How can I help you?

  • Ask

  • Facilitating knowledge discovery through conversational intelligence

  • Is working diligently to provide you the accurate answer

  • Source articles

  • Feedback - Yes

  • Feedback - No

  • Provide more context or information so that I can better understand and assist you

  • No results found

  • Answer copied

  • Is working on your request

  • Thank you for your feedback

  • We're sorry that the information did not meet your expectations.

  • Failed to submit your feedback

  • Search Limit Exceeded. Please upgrade the plan.

  • Continue conversation with

  • AI can make mistakes. Please verify important information

  • Generated answer

  • Back to search

  • Hit enter to Ask

  • Ask question

  • Chat with

  • or enter Keywords

  • Go back to conversation

  • New conversation

  • Powered by

SUMMARIZER

  • Article summary

  • Did you find this summary helpful?

  • Summarized

  • Summary not available for the article

  • Suggestions for improvements

  • Optional

RELATED ARTICLES IN KB SITE

  • Suggested

Accessibility

Accessibility accordion includes variables such as:

  • Listen

  • Listening

  • Paused

  • Player

  • Loading

  • Something went wrong. Please try again.

Advanced search

Advanced search includes variables such as:

  • More article filters

  • Category

  • Date

  • Days

  • Clear all

  • Clear

  • Apply

  • Last

  • Workspace

  • Workspaces

  • Language

  • Languages

  • No matching results were found

  • Having trouble finding what you need

  • Check your search for typos

  • Try clearing some filters

  • Try a different search term

  • What are you looking for?

  • Custom range

  • Results found for

  • Keyword

  • Search glossary terms

  • Next

  • Previous

  • Search category titles

  • Enter Keywords

Article header

Article header includes variables such as:

  • Updated on

  • Published on

  • Read time

  • Contributors

  • Print

  • Share

  • Edit article

  • Dark

  • Light

  • System theme

  • Sub categories

  • Category view

  • Article link copied to clipboard

  • Filters

  • No data found

  • Follow

  • Unfollow

Article right

Article right includes variables such as:

  • In this article

  • Tags

  • Files

Article bottom

Article bottom includes variables such as:

  • Previous article

  • Next article

  • Related articles

Category manager

Category manager includes variables such as:

  • New

  • Updated

  • Custom

  • Deprecated

General

General includes variables such as:

  • Search

  • View results in page

  • Contents

  • Tags

  • Back

  • Articles

  • Contributor

  • Whats new

  • Article

  • Last month

  • Last week

  • Last 24 hours

  • Linked Tag

  • Glossary

  • Published/Updated

  • Activity

  • Updated

  • No glossary found

  • Contributed

  • Powered by

Ticket deflector

Ticket deflector accordion includes variables such as:

  • Back

  • Cancel

  • Question

  • Change question

  • Change answer

  • Solved my issue

  • Not solved my issue

  • No questions found

  • Did not help

  • Close

  • Search not found

  • Search result

  • No search performed

  • Search again

  • Select file

  • File size limit

  • File count limit

  • Files not allowed

  • More than 2MB size

  • File selected

  • Get article content

  • Failed to get article

  • Processing your request

  • Request not submitted

  • Enter comment

  • Valid phone number

  • Valid email

  • Valid name

  • Refresh article

  • Show full article

  • Open article

  • Preview submit

Feedback

Feedback accordion includes variables such as:

  • Was this article helpful?

  • Yes

  • No

  • Help us to improve article

  • Submit

  • Thank you for your feedback

  • Enter your feedback here

  • Optional

  • Please enter a valid email

  • Notify me about updates

  • Email

  • Submit

  • Email

  • Cancel

  • Character limit

  • Need more information (Cannot be editable)

  • Difficult to understand (Cannot be editable)

  • Missing/broken link (Cannot be editable)

  • Inaccurate or irrelevant content (Cannot be editable)

  • Others (Cannot be editable)

  • Thanks for going extra mile

  • Information wasn't what you needed

Export PDF

Export PDF accordion includes variables such as:

  • PDF downloaded successfully

  • Preparing your PDF for download

  • Export PDF

  • Export Articles

  • PDF Templates

  • Search for category & article

  • The requested PDF will be delivered to your email

  • No category and articles found

Read receipt

Read receipt accordion includes variables such as:

  • Acknowledgment is required

  • Click to review and confirm

  • Acknowledgment status

  • Required

  • Acknowledged

  • Acknowledgment required

  • Awaiting your acknowledgment

  • Acknowledged on

  • You have successfully acknowledged this article on

  • Your acknowledgment is required upon reading

  • I confirm that I have read and understood the information above

  • Thank you for confirming that you have read this article!

  • Awesome!!! you are up to date with your reads

  • We'll notify you of any new acknowledgments required in the future.

  • Looks like you have some reading to do!

  • Please read the 'Required' articles and submit your acknowledgment.

  1. Expand the desired accordion and update the variable's text.

  2. Click Save.

NOTE

  • Any changes to these variables will be reflected across all workspaces of your project that use the specified language.

  • Changes may take up to 15 minutes to appear on your Knowledge base site due to caching.

  • For projects with multiple languages, update the localization variable text manually for each language.

FAQs

How do I change the variable text for the search bar based on the selected language?

To update the search bar text based on the selected language:

  1. Navigate to Settings () > Knowledge base portal > Localization & Workspaces > Localization variables in the Knowledge base portal.

  2. Select your desired language from the language list.

  3. Expand the General accordion and enter the new text in the Search field.

  4. Click Save.

How do I rename the "In this article" text on the Knowledge base site (previously "Table of Contents")?

To rename the "In this article" text:

  1. Navigate to Settings () > Knowledge Base Portal > Localization & Workspaces > Localization Variables in the Knowledge Base portal.

  2. Select your desired language from the language list.

  3. Expand the Article right accordion and enter your desired text in the “In this article” field.

  4. Click Save.

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