What's a multilingual knowledge base?

A multilingual knowledge base, by definition, is the same as a regular knowledge base, with the key difference being the availability of multiple languages to choose from.

i18n support

Document360 supports the internationalization (i18n) of your project's Knowledge base site.

Adding multiple languages to a single workspace

Add multiple languages to a single project workspace or a language-specific Knowledge base with Document360.

  1. From the Knowledge base portal, go to Settings → Knowledge base portal → Localization & workspaces
  2. You can find the list of workspaces available in the project
  3. There are two ways to add a new language to the project workspace from here

Method 1 - From the edit workspace module

1_Screenshot-Languages_Adding_new_language

a. Click the Edit (🖉) icon on the right, and the Edit workspace blade window appears
b. Click the New language at the bottom, and a list of languages appear

Enter the desired language/keyword in the Filter languages field, and the result is populated.

c. Select the checkbox of the desired language(s) and click Apply
d. Then click the Update button at the bottom of the blade

2_Screenshot-Languages_Adding_new_language_selection

You can also use the More options ••• icon adjacent to the language
  • Enable right to left - Most languages are written from left to right. But there are a handful of languages written in the opposite direction. By enabling this, article content in the HTML editor and reader view (Knowledge base site) would start on the right and end on the left
  • Hide: Hides the language from the knowledge base. Hidden languages are indicated by strikethrough in the Knowledge base portal for reference
  • Delete: Delete the language from the selected list
    3_Screenshot-Languages_edit_delete

(or)

Method 2 - Using the localization icon on the overview page

4_Screenshot-Add_new_language_from_icon

a. Click the Add new language (globe) icon adjacent to the "Edit" icon
b. Select the checkbox of the desired language(s) and click the Add button

Type the desired language/keyword in the Filter languages field, and the result is populated.

  1. All the Category and Article from your default language is available in the new language(s)
  2. But these articles and categories have to be manually translated, using machine translation (HTML editor only) or with extensions like Crowdin

You can use the Localization variables and machine translation further to localize your articles' Knowledge base elements and content.

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