Multilingual Knowledge bases

Plans supporting the use of multilingual knowledge base

What is a multilingual Knowledge base?

A multilingual knowledge base is essentially similar to a standard knowledge base, with the primary distinction being that it provides content in various language choices, enabling users to obtain information in their chosen language for a more integrated experience.

NOTE

Document360 supports the internationalization (i18n) of your project's Knowledge base site.

Adding multiple languages to a single workspace

To add multiple languages to a single project workspace or a language-specific Knowledge base in Document360.

Navigate to Settings () > Knowledge base portal > Localization & workspaces in the Knowledge base portal.

You can find a list of workspaces available in the project.

There are two ways to add a new language to the project workspace from here.

Method 1 - From the edit workspace module

1. Click the Edit (🖉) icon to the right of the workspace, and the Edit workspace blade window will appear.

2. Click the New language at the bottom, and a list of languages appears.

3. Use the search bar to search language(s).

4. Select the checkbox of the desired language(s) and click Apply.

5. Then click the Update button at the bottom of the blade.

6. Click on the More () icon for the below edit options,

   Set as default - To set the language as the default language of the workspace.

   Edit display name - To edit the display name of the language for the workspace.

   Right to left - Most languages are written from left to right, but a handful of languages are written in the opposite direction. By enabling this toggle, article content in the HTML editor and reader view (Knowledge base site) would start on the right and end on the left.

   Hide - To hide the language. The Knowledge Base portal indicates hidden languages by strikethrough for reference.

   Remove - To remove the language from the list of languages.

Method 2 - Using the localization icon on the overview page

1. Click on the Add new language () icon next to the Edit icon.

2. Search for the desired language(s) in the search bar and select the checkbox of the languages you wish to add to your workspace.

3. Once done, click Add.

NOTE

While selecting a language for your workspace, all languages other than English will be displayed in their native script.

NOTE

All the categories and articles from your default language will be available in the new language(s). However, these articles and categories have to be manually translated, using machine translation (HTML editor only) or with extensions like Crowdin.

FAQ