Plans supporting the integration of third party tools in knowledge base site

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Amplitude is a product analytical tool for analyzing product usage data. It also helps the product and marketing team draw out user behavioural data and reports in a product to tweak it.

Some key features of Amplitude are

  • Real-time user analytics like retention, funnels, revenue analysis, and flexible user segmentation.

  • Help analyze user behaviour using their key feature called microscope.

How will you integrate Document360 and Amplitude?

  1. From the Knowledge base portal, go to Settings > Knowledge base site > Integrations.

  2. Select Amplitude from the list of integrations and click Add.

  3. The Add new integration panel will appear.

  4. You can either configure with Basic configuration or Custom configuration.

Basic configuration: Configure a standard integration of Amplitude with your Knowledge base.

You need to provide the following details:
a. Description: Enter the desired description.
b. Amplitude API key: Type your Amplitude API key.

NOTE

What is Amplitude API Key?
The Amplitude API Key is a unique code snippet obtained from the Amplitude application. This ID is necessary for integrating Amplitude and Document360 in the Knowledge Base portal.

Custom configuration: Configure an advanced integration of Amplitude with your Knowledge base by adding custom events in snippet code.

To configure with Custom configuration:
a. Type a Description.
b. Type the desired snippet code.

  1. If required, you can use the Code inclusion/exclusion conditions feature to insert the code based on certain conditions such as the IP address, Workspace, and Language.

  2. Once done, click Add.

1_ScreenGIF-Integrating_Amplitude_and_Document360

How do I get Amplitude App Key?

For an existing customer in Amplitude

From the Amplitude project dashboard, go to projects, and under the General section, you can copy the API Key.

For a new customer in Amplitude

  1. Register an account in Amplitude.

  2. You will get the Amplitude API Key in your initial Amplitude Account setup.

2_Screenshot-getting_Amplitude_app_key

Now you can navigate back to the Amplitude dashboard to view analytical reports for the project(site). Also, track and view all the knowledge base site analytics, and user behaviour from here.

NOTE

Why should I integrate Amplitude?

You can integrate Amplitude to track visitors based on collaborative analytics that helps to fine-tune your product with pre-eminent product analytics reports.