FullStory
  • 10 Mar 2022
  • 1 Minute to read
  • Contributors
  • Dark
    Light
  • PDF

FullStory

  • Dark
    Light
  • PDF

FullStory is a user-experience Intelligence tool for analyzing user data and will be extremely useful for a product and marketing team to understand user behaviour. You can monitor clicks and page transitions easily using FullStory.

FullStory has special analytics features like real-time user analytics that include retention and funnels. Magic-moments is a unique feature in FullStory, which is used to showcase readymade recording sessions of users.


Document360+FullStory

You need to follow these simple steps to integrate Document360 with FullStory.

01_Screenshot_Chatra_Integration

  1. From the Document360 portal, go to Settings→ Knowledge base site→ Integrations

  2. Click the Add new integration button at the top right, and this opens an Integration setup panel

  3. Select FullStory from the list of integrations available in the blade window
    001_Screenshot_Full_Story_Integration

  4. Add a Description and enter the FullStory ID

What is FullStory ID?

FullStory ID is a piece of code you can get from the FullStory application, and you use it for Document360+FullStory integration in the Document360 Knowledge base portal.

  1. Enable the Status toggle bar and click Add button at the bottom

If required, you can add advanced insertion rules to your FullStory integration using the advanced insertion rules option in the integration panel.


How to get the FullStory ID?

a.If you are an existing user to FullStory:

  1. Open your FullStory dashboard, click on your project profile from the top-right →Settings→under My Profile

  2. Click on FullStory setup, under your recording snippet, you can find the FullStory ID in the

window['_fs_org']

005_Gif_Full_Story_Integration

b. If you are a new user to FullStory:

you will be getting the FullStory ID during the initial FullStory account installation process.
002_Screenshot_Full_Story_Integration

Once you complete the FullStory integration in your Document360 knowledge base, you can open your FullStory account segment to view the segment-based Analytics. Now you can track and view all your knowledge base site analytics and user behaviour from your FullStory dashboard.

Why should you integrate FullStory?

You can integrate FullStory if you want your site's analytics with segment-based data and online recording sessions.


Was this article helpful?

What's Next