GoSquared is a customer engagement platform that helps you turn visitors into loyal customers. It includes a suite of products: Analytics, LiveChat, Automation, and Customer Data Hub. The Now dashboard gives you real-time insights into your site performance, while the Trend dashboard provides historical data. To learn more about GoSquared, visit the GoSquared support page.
Integrating GoSquared with Document360 lets you view analytic reports and use the chatbox for your knowledge base site, and prompt users based on behavioral data.
Before you begin
- You need a GoSquared account.
- You need your GoSquared Project Token. See How to find your GoSquared Project Token below.
How to find your GoSquared Project Token
The GoSquared Project Token is a unique code obtained from GoSquared. It is required to connect GoSquared with Document360.
- Register and log in to your GoSquared account.
- Navigate to your project dashboard and click Current project > General.
- From the General page, copy the GoSquared code snippet.
- Extract the GSN code from the code snippet. This is your GoSquared Project Token.
Existing GoSquared customers can follow the same steps to find their Project Token.
How to integrate GoSquared with Document360
- In the Document360 portal, navigate to Connections () > Integrations () in the left navigation bar.
- Select GoSquared from the list of integrations and click Add. The Add new integration panel appears.
- Enter a Description for this integration.
- Enter your GoSquared Project Token in the token field.
The GoSquared Project Token is a code obtained from GoSquared and is required to connect GoSquared and Document360 in the knowledge base portal.
- Optionally, expand Code inclusion/exclusion conditions to control when the integration runs based on IP address, Workspace, or Language.
- Click Add.
After setup, open your GoSquared account to view analytic reports and the chatbox for your knowledge base site, and use behavioral data to prompt users.
Best practices
- Use the Now dashboard for real-time monitoring after publishing content. When you publish a major update to your knowledge base, use GoSquared's Now dashboard to see how readers respond in real time.
- Use the Trend dashboard to review performance over time. Compare traffic and engagement across time periods to identify which content areas are growing and which need attention.
- Use LiveChat to engage readers who appear stuck. GoSquared's LiveChat product lets you proactively reach out to users who are lingering on a page, offering help before they leave.
- Use Code inclusion/exclusion conditions to exclude internal traffic. Add your office IP address as an exclusion so team visits do not skew your analytics data.
FAQ
Why should I integrate GoSquared with Document360?
GoSquared integration lets you engage with customers using multi-channel messaging, live chat for conversion, and web analytics directly from your knowledge base site. You can view analytic reports, use the chatbox, and prompt users based on behavioral data.
What is the GoSquared Project Token?
The GoSquared Project Token (also called the GSN code) is a unique identifier obtained from your GoSquared account. You can find it by navigating to your project dashboard in GoSquared, clicking Current project > General, and extracting the GSN code from the code snippet.
What are the Now dashboard and Trend dashboard?
The Now dashboard gives you real-time insights into your site performance, such as who is currently on your knowledge base site. The Trend dashboard provides historical data so you can review performance over time and identify patterns in reader behavior.
Can I limit which workspaces or languages GoSquared tracks?
Yes. When adding or editing the GoSquared integration, expand Code inclusion/exclusion conditions and add conditions based on IP address, Workspace, or Language. See Code inclusion and exclusion conditions for full details.
What can I do after completing the GoSquared integration?
After setup, you can open your GoSquared account to view analytic reports and the chatbox for your knowledge base site. You can also use behavioral data to prompt or engage users at key moments in their session.