GoSquared

GoSquared is a platform that will help turn your visitors into loyal customers with a suite of products to connect with your customers.

The integrated suite of products that come with GoSquared are

• Analytics

• LiveChat

• Automation

• Customer Data Hub

The Now dashboard and the Trend dashboard are the other two features that give you real-time insights and historical insights on your site performance respectively. Click here to learn more about GoSquared.

Integrating GoSquared with Document360

1. Navigate to Settings () in the left navigation bar in the Knowledge base portal.

2. In the left navigation pane, navigate to Knowledge base site > Integrations.

3. Select Freshmarketer from the list of integrations and click Add.

4. The Add new integration panel will appear.

5. Add a  Description  and enter the GoSquared Project Token.

   NOTE

   GoSquared Project Token is a code obtained from the GoSquared, and used for integrating Document360 and GoSquared in the Document360 Knowledge base portal.

5. If required, you can use the Code inclusion/exclusion conditions feature to insert the code based on certain conditions such as the IP address, Workspace, and Language.

6. Once done, click Add.

Obtaining GoSquared Token

1. Register and create an account in GoSquared.

2. Login into your registered GoSquared account.

3. Navigate into your project dashboard in GoSquared and Click Current project > General.

4. From the General page, copy the GoSquared code snippet.

5. Now you can get the GSN code from the code snippet.

   Existing customers may also follow the same steps.

6. After completing the GoSquared integration with Document360 knowledge base, open your GoSquared account interface to view the analytic reports, and chatbox, and you can prompt users based on the behavioral data.

FAQ