Mixpanel

Mixpanel is an event-centric analytic tool that uses events for tracking, unlike automatically tracking data.

It can track events like

• Conversion from the static/dynamic(feature page) page
• The dropping rate in the sales funnel
• Referral sites with good ROI

Mixpanel is one among the plethora of third-party integrations supported by Document360.

Document360 + Mixpanel

Follow the below steps to integrate the Document360 knowledge base with Mixpanel:

1. From the Document360 portal, go to Settings → Knowledge base site → Integrations
2. Click the New integration button at the top right
3. Select Mixpanel from the list of integrations available in the blade window
4. You can either configure with Basic configuration or Custom configuration
   • Basic configuration - Configure a standard integration of Mixpanel with your Knowledge base.
     To configure with Basic configuration:
     a. Type a Description
     b. Type the Mixpanel ID
     What is Mixpanel ID?

     Mixpanel ID is a piece of code you can get from the FullStory application, and you use it for Document360+Mixpanel integration in the Document360 Knowledge base portal.

   • Custom configuration - Configure an advanced integration of Mixpanel with your Knowledge base by adding custom events in snippet code.
     To configure with Custom configuration:
     a. Type a Description
     b. Type the desired snippet code
5. If required, you can add advanced insertion rules to your Mixpanel integration using the advanced insertion rules option in the integration panel
6. Ensure that the Status toggle is enabled
7. Click Add button at the bottom

How to get Mixpanel ID?

1. Sign in to your Mixpanel account
2. Click Settings (Gear icon in the top left) → Set up Mixpanel
3. You can find the Mixpanel ID below the Implementation Options section
4. Click the copy icon next to the ID to copy it