Plans supporting this feature: Business Enterprise
Hotjar is a behavior analytics tool that helps you get product insights with user-behavior analytics attributes. Hotjar provides tools such as heatmaps, session recordings, and surveys that allows to empathize with and understand your users.
Integrating Document360 and Hotjar
Navigate to Settings () in the left navigation bar in the Knowledge base portal.
In the left navigation pane, navigate to Knowledge base site > Integrations.
Select Hotjar from the list of integrations and click Add.
The Add new integration panel will appear.
You can either configure with a Basic configuration or Custom configuration.
Basic configuration: Configure a standard integration of Hotjar with your Knowledge base.
You need to provide the following details:
a. Description: Enter the desired description.
b. Hotjar ID: Type your Hotjar ID.
NOTE
The Hotjar ID is a unique code snippet obtained from the Hotjar application. This ID is necessary for integrating Hotjar and Document360 in the Knowledge Base portal.
Custom configuration: Configure an advanced integration of Hotjar with your Knowledge base by adding custom events in snippet code.
To configure with Custom configuration:
a. Type a Description.
b. Type the desired snippet code.
If required, you can use the Code inclusion/exclusion conditions feature to insert the code based on certain conditions such as the IP address, Workspace, and Language.
Once done, click Add.
Obtaining the Hotjar ID
From the Hotjar overview page, hover over the Set up Hotjar from the left side and click on it.
Under the Setup section, you can copy the Hotjar ID from the snippet next to
hjid.
After completing the Hotjar integration in the Document360 knowledge base, you can open Hotjar account interface to view knowledge base site analytics and performance through features like tracking, highlights, recordings, heatmaps, and surveys.
NOTE
Why should I integrate Hotjar?
You can integrate Hotjar, an analytical tool, to give behaviour analytics and feedback data on your customers through tools like heatmaps, session recordings, surveys, and an incoming feedback assistant.