Hotjar

Hotjar is a behavior analytics tool that provides product insights through user behavior analytics attributes. Hotjar offers tools such as heatmaps, session recordings, and surveys that help you empathize with and understand your users.

Watch: How to integrate Document360 and Hotjar

Integrating Document360 and Hotjar

To integrate Document360 and Hotjar, follow the steps below:

1. Navigate to Settings () in the left navigation bar in the Knowledge base portal.

2. In the left navigation pane, navigate to Knowledge base site > Integrations.

3. Select Hotjar from the list of integrations and click Add.

4. The Add new integration panel will appear.

5. You can either configure with a Basic configuration or a Custom configuration.

   Basic configuration: Configure a standard integration of Hotjar with your Knowledge base. You need to provide the following details:

   1. Description: Enter the desired description.

   2. Hotjar ID: Type your Hotjar ID.

   NOTE

   The Hotjar ID is a unique code snippet obtained from the Hotjar application. This ID is necessary for integrating Hotjar and Document360 in the Knowledge Base portal.

   Custom configuration: Configure an advanced integration of Hotjar with your Knowledge base by adding custom events in snippet code. To configure with Custom configuration:

   1. Type a Description.

   2. Type the desired snippet code.

6. If required, you can use the Code inclusion/exclusion conditions feature to insert the code based on certain conditions, such as the IP address, Workspace, and Language.

7. Once done, click Add.

Obtaining the Hotjar ID

To obtain the Hotjar ID, from the Hotjar overview page:

1. Click Get set up in the left navigation pane.

2. In the Get started with the tag installation section, you can copy the Hotjar Site ID.

After completing the Hotjar integration in the Document360 knowledge base, you can open  Hotjar account interface to view knowledge base site analytics and performance through features like tracking, highlights, recordings, heatmaps, and surveys.

NOTE

Why should I integrate Hotjar?

You can integrate Hotjar, an analytical tool, to give behaviour analytics and feedback data on your customers through tools like heatmaps, session recordings, surveys, and an incoming feedback assistant.