LiveChat is an online customer service platform powered by AI (Artificial Intelligence). LiveChat bridges the gap between you and your customers, by helping you connect with them instantly online. Staying connected with customers in real-time is vital to any business, and so it is trivial to add a LiveChat box to your platform.

Document360 helps you integrate LiveChat with your Document360 knowledge base. LiveChat also cuts costs, as a single agent can talk with several customers simultaneously and still retain high customer satisfaction rates.

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How will you integrate Document360 and LiveChat?

  1. From the Knowledge base portal, go to Settings > Knowledge base site > Integrations.

  2. Select LiveChat from the list of integrations and click Add.

  3. The Add new integration panel will appear.

  4. Add a Description and enter your LiveChat ID.

Note

What is LiveChat ID?
The LiveChat ID is a unique code snippet obtained from the LiveChat application. This ID is necessary for integrating LiveChat and Document360 in the Knowledge Base portal.

  1. If required, you can use the Code inclusion/exclusion conditions feature to insert the code based on certain conditions such as the IP address, Workspace, and Language.

  2. Once done, click Add.

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How do I get the LiveChat ID?

For an existing customers in LiveChat

  1. Access your LiveChat dashboard, click Install at the top bar.

  2. In the Install chat widget manually section, find the LiveChat ID within the snippet code, identified as "window.lc.license=".

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For a new LiveChat user/customer

  1. During the initial setup of your LiveChat account, you can copy the LiveChat ID during the installation process.

  2. After you complete the LiveChat ID integration setup in your Document360 knowledge base portal, open your LiveChat account interface to view and reply to the Livechats from your users.

Note

Why should you integrate LiveChat?
With LiveChat, you can deploy bots to screen conversations within your documentation site's LiveChat chatbox, helping to satisfy your customers with their regular queries.