Kommunicate is chat software for websites that allows customers to contact website handlers in real-time. Kommunicate bridges the gap between you and your customer by providing you with the solution to connect with your customer online instantly. Kommunicate also has an AI bot feature that you can integrate.

Document360 comes with an integration feature where you can integrate Kommunicate with your Document360 knowledge base. Using Kommunicate also cuts costs, as a single agent can talk with several customers simultaneously and still retain the same high customer satisfaction rates.

How will you integrate Document360 and Kommunicate?

1. From the Knowledge base portal, go to Settings > Knowledge base site > Integrations.

2. Select Kommunicate from the list of integrations and click Add.

3. The Add new integration panel will appear.

4. Add a Description and enter your Kommunicate ID.

   NOTE

   The Kommunicate ID is a unique code snippet obtained from the Kommunicate application. This ID is necessary for integrating Kommunicate and Document360 in the Knowledge Base portal.

5. If required, you can use the Code inclusion/exclusion conditions feature to insert the code based on certain conditions such as the IP address, Workspace, and Language.

6. Once done, click Add.

How do I get the Kommunicate App ID?

For existing Kommunicate customers

1. From the Kommunicate dashboard, go to Settings > Install.

2. Under the Install Kommunicate on your website section, copy the Kommunicate App ID.

For new Kommunicate users/customers

1. You will be getting the Kommunicate App ID during the Kommunicate account installation process.

2. After completing the Kommunicate integration setup in your Document360 knowledge base portal, open your Kommunicate account interface to view and reply to the chats from your users.

NOTE

In the Kommunicate AI chatbot, you can qualify leads, schedule meetings, and support your customers 24/7. Thus, you can manage customer conversations more efficiently with less churn rate.