Kommunicate

Kommunicate is a chat software designed for websites, enabling real-time communication between customers and support teams. It provides businesses with an instant online solution to connect with their customers and streamline support operations.

With features like AI-powered chatbots, Kommunicate enhances customer interactions by automating responses to common queries and improving efficiency. Additionally, it reduces operational costs by allowing a single agent to handle multiple conversations simultaneously while maintaining high customer satisfaction.

By integrating Kommunicate with your Document360 knowledge base, you can deliver seamless support experiences directly within your knowledge base, ensuring faster resolution of customer inquiries.

Integrating Document360 and Kommunicate

To integrate Kommunicate and Document360,

1. From the Knowledge base portal, go to Settings () > Knowledge base site > Integrations.

2. Select Kommunicate from the list of integrations and click Add. The Add new integration panel appears.

3. Add a Description and enter your Kommunicate ID.

   NOTE

   The Kommunicate ID is a unique code snippet obtained from the Kommunicate application. This ID is necessary for integrating Kommunicate and Document360 in the Knowledge base portal.

5. If required, you can use the Code inclusion/exclusion conditions feature to insert the code based on certain conditions such as the IP address, Workspace, and Language.

6. Once done, click Add.

Obtaining the Kommunicate App ID

For existing Kommunicate customers

1. Log in to your Kommunicate account and navigate to Settings > Install.

2. Copy the App ID from the JavaScript code in the Install Kommunicate on your website section. The Kommunicate App ID is the value that follows appId in the JavaScript code.

For new Kommunicate users/customers

1. During the Kommunicate account installation process, you will receive the Kommunicate App ID. Make sure to copy and save it for use in the integration.

2. Follow the steps to integrate the Kommunicate App ID with your Document360 Knowledge base portal.

After completing the integration, log in to your Kommunicate account to view and respond to chats from your users.

NOTE

In the Kommunicate AI chatbot, you can qualify leads, schedule meetings, and support your customers 24/7. Thus, you can manage customer conversations more efficiently with less churn rate.