Chatra

Chatra is a functional and easy-to-use chat software for websites that allow customers to interact with your company representatives in real-time. Using Chatra also cuts the cost as a single agent can talk with several customers simultaneously and still retain the same high customer satisfaction rates.

Document360 comes with an integration feature, where you can integrate Chatra with your Document360 knowledge base.

Document360 + Chatra

1. From the Document360 portal, go to Settings → Knowledge base site → Integrations
2. Click the Add new integration button at the top right, and this opens an Integration setup panel
3. Select Chatra from the list of integrations available in the blade window

4. Add a Description and enter the Chatra ID

5. Enable the Status toggle bar
6. Click the Add button

How to get the Chatra ID

You can get the Chatra ID in two ways.

1. If you are an existing customer in Chatra:
   a. Open your Chatra dashboard → Settings → Chat Widget and Chat widget window appears
   b. In the Chat widget window, you can find the Chatra id next to the w.chatraID

2. If you are new to Chatra:
   a. Register an account in Chatra
   b. You will get the Chatra ID in your email after you verify your email

After you complete the Chatra integration setup in your Document360 knowledge base, open your Chatra account interface to view and reply to the live chats from your users.