Chatra is a functional and easy-to-use chat software for websites that allows customers to interact with your company representatives in real-time. Using Chatra also cuts costs, as a single agent can talk with several customers simultaneously and still retain the same high customer satisfaction rates.

Document360 comes with an integration feature where you can integrate Chatra with your Document360 knowledge base.

How will you integrate Document360 and Chatra?

1. From the Knowledge base portal, go to Settings > Knowledge base site > Integrations.

2. Select Chatra from the list of integrations and click Add.

3. The Add new integration panel will appear.

4. Add a Description and enter your Chatra ID.

   NOTE

   The Chatra ID is a unique code snippet obtained from the Chatra application. This ID is necessary for integrating Chatra and  Document360 in the Knowledge Base portal.

5. If required, you can use the Code inclusion/exclusion conditions feature to insert the code based on certain conditions such as the IP address, Workspace, and Language.

6. Once done, click Add.

How do I get the Chatra ID?

For an existing customer in Chatra:

1. From your Chatra dashboard, click Settings > Chat widget.

2. In the Chat wid0get window, find the Chatra ID next to w.Chatra.ID =.

For a new Chatra user/customer:

1. Register an account in Chatra.

2. You will get the Chatra ID in your email after you verify your email.

After you complete the Chatra integration setup in your Document360 knowledge base portal, open your Chatra account interface to view and reply to the chats from your users.

NOTE

Integrate Chatra with Document360 to have real-time conversations with your documentation site's users, initiate targeted chats and triggers, know real-time visitors lists, and more. Click here to know more about the special features that you can reap from Chatra to your Documentation site.