Doorbell is a functional, easy-to-use chat software that allows you to collect, manage, and analyze your customer feedback. The integration will be trivial for smooth customer interaction that turns into a conversion. Doorbell also allows your users to attach a screenshot to the feedback.

How will you integrate Document360 and Doorbell?

1. From the Knowledge base portal, go to Settings > Knowledge base site > Integrations.

2. Select Doorbell from the list of integrations and click Add.

3. The Add new integration panel will appear.

4. Add a Description and enter your Doorbell ID and Doorbell AppKey.

   NOTE

   Doorbell ID and Doorbell App Key are the unique codes snippet obtained from the Doorbell application. These are necessary for integrating Doorbell and Document360 in the Knowledge Base portal.

5. If required, you can use the Code inclusion/exclusion conditions feature to insert the code based on certain conditions such as the IP address, Workspace, and Language.

6. Once done, click Add.

How do I get Doorbell ID and App Key?

For an existing customer in Doorbell

1. Open your Doorbell dashboard, click Settings > Installation instructions and you can find the ID and AppKey in the Javascript codes.

For a new Doorbell user/customer

1. Register an account in Doorbell.

2. Get the Doorbell ID and App Key in the initial Doorbell Account setup.

After you complete the Doorbell integration in your Document360 knowledge base, open your Doorbell account interface to view the feedback from your visitors.

NOTE

With Doorbell's automatically generated screenshots, sentiment analysis of all feedback helps you collect, manage, and analyze in-app user feedback from your documentation site, and you also get alert notifications instantly through email or other group notification systems.