Doorbell is an intuitive feedback tool designed to help you collect, manage, and analyze customer feedback. It streamlines the feedback process and can lead to increased conversions. Users can enhance their feedback by attaching screenshots, providing additional context for better insights and faster resolution.
With Doorbell, you get automatically generated screenshots, sentiment analysis, and instant alert notifications through email or group notification systems, giving you a complete view of in-app feedback from your knowledge base visitors.
Before you begin
- You need a Doorbell account.
- You need your Doorbell ID and Doorbell AppKey. See How to find your Doorbell ID and AppKey below.
How to find your Doorbell ID and AppKey
The Doorbell ID and AppKey are unique codes obtained from the Doorbell application. Both are required to connect Doorbell with Document360.
Existing Doorbell user
- Log in to your Doorbell account and navigate to Settings > Installation Instructions.
- In the Installation Instructions, find the JavaScript code. Both the ID and AppKey are specified within the code.
New Doorbell user
- Sign up for a Doorbell account.
- Your Doorbell ID and AppKey are provided during the initial account setup.
How to integrate Doorbell with Document360
- In the Document360 portal, navigate to Connections () > Integrations () in the left navigation bar.
- Select Doorbell from the list of integrations and click Add. The Add new integration panel appears.
- Add a Description and enter your Doorbell ID and Doorbell AppKey.
The Doorbell ID and AppKey are unique codes obtained from the Doorbell application. Both are required to connect Doorbell and Document360 in the knowledge base portal.
- Optionally, expand Code inclusion/exclusion conditions to control when the integration runs based on IP address, Workspace, or Language.
- Click Add.
After setup, open your Doorbell account to view and manage feedback from your knowledge base visitors.
Doorbell automatically generates screenshots and performs sentiment analysis on submitted feedback. You also receive instant alert notifications via email or group notification systems, ensuring timely responses to user feedback.
Best practices
- Encourage readers to attach screenshots when submitting feedback. Doorbell supports screenshot attachments, which give your team much more context than text alone and make it faster to reproduce and resolve issues.
- Use sentiment analysis to prioritize feedback. Doorbell's sentiment analysis helps you quickly identify negative feedback that needs urgent attention versus positive feedback that confirms what is working well.
- Set up instant notifications for timely responses. Configure Doorbell to send email or group notifications when new feedback arrives so your team can respond before the reader loses interest.
- Review feedback regularly to identify documentation gaps. Recurring themes in Doorbell feedback are strong signals that certain topics need better coverage or that existing articles need to be improved.
- Use Code inclusion/exclusion conditions to target feedback collection. If you only want to collect feedback on specific workspaces or languages, configure conditions to limit where Doorbell runs.
FAQ
What are the Doorbell ID and AppKey?
The Doorbell ID and AppKey are unique identifiers obtained from the Doorbell application. Both are required to connect Doorbell with Document360. Existing users can find them in Settings > Installation Instructions within the JavaScript code. New users receive both values during the initial account setup.
Can readers attach screenshots to their feedback in Doorbell?
Yes. Doorbell allows users to attach screenshots when submitting feedback, providing additional context that helps your team better understand and resolve issues more quickly.
Does Doorbell include sentiment analysis?
Yes. Doorbell automatically performs sentiment analysis on submitted feedback, helping you prioritize responses and quickly identify negative feedback that needs urgent attention.
Can I limit which workspaces or languages the Doorbell widget appears on?
Yes. When adding or editing the Doorbell integration, expand Code inclusion/exclusion conditions and add conditions based on IP address, Workspace, or Language. See Code inclusion and exclusion conditions for full details.
What can I do after completing the Doorbell integration?
After setup, open your Doorbell account to view and manage feedback from your knowledge base visitors. You can review submitted feedback with screenshots and sentiment scores, and receive instant notifications via email or group messaging when new feedback arrives.