Gorgias is a multi-channel helpdesk interface that connects business apps and communication channels to provide support agents with a unified view of their customers.

Document360 comes with an integration feature where you can integrate Gorgias with your Document360 knowledge base.

How will you integrate Document360 and Gorgias?

1. From the Knowledge base portal, go to Settings > Knowledge base site > Integrations.

2. Select Gorgias from the list of integrations and click Add.

3. The Add new integration panel will appear.

4. Add a Description and enter the Gorgias ID.

   NOTE

   The Gorgias ID is a unique code snippet obtained from the Gorgias application. This ID is necessary for integrating Gorgias and  Document360 in the Knowledge Base portal.

5. If required, you can use the Code inclusion/exclusion conditions feature to insert the code based on certain conditions such as the IP address, Workspace, and Language.

6. Once done, click Add.

How do I get the Gorgias App ID?

For an existing customer in Gorgias

1. Open your Gorgias dashboard and click more options from the Ticket dropdown > Settings > Channels > Chat.

2. Click Add Chat and select Any Other Website option in the integration setup → Create and Customize.

3. Select the specific Launcher and click Next.

4. Once done, click Install Manually.

If you are a new customer in Gorgias

1. During the initial setup of your LiveChat account, you can copy the Gorgias ID during the installation process.

2. After completing the Gorgias integration setup in the Document360 knowledge base portal, open your Gorgias  account interface to view and reply to the chats from your users.

   NOTE

   You can integrate Gorgias if you need a space where your team members work together to manage, organize, respond to, and report on customer requests (or tickets).