Crisp is a shared inbox that centralizes all your conversations. Crisp provides you and your user with a solution for connecting online instantly.

Crisp cuts costs as a single agent can talk with several customers at one time and still retain the same high customer satisfaction rates. It allows you to set predefined answers to customer queries. Users can also add images, buttons, and GIFs to empower their communication.

How will you integrate Document360 and Crisp?

1. From the Knowledge base portal, go to Settings > Knowledge base site > Integrations.

2. Select Crisp from the list of integrations and click Add.

3. The Add new integration panel will appear.

4. Add a Description and enter your Crisp website ID.

   NOTE

   The Crisp website ID is a unique code snippet obtained from the Crisp application. This ID is necessary for integrating Crisp and Document360 in the Knowledge Base portal.

5. If required, you can use the Code inclusion/exclusion conditions feature to insert the code based on certain conditions such as the IP address, Workspace, and Language.

6. Once done, click Add.

How do I get the Crisp Website ID?

For an existing customer in Crisp:

1. Open your Crisp dashboard. Click Settings > Website Settings.

2. You can find the Setup Instructions and copy the Website ID.

For a new customer in Crisp:

1. You will be getting the Crisp Website ID during the Crisp account installation process.

2. After you complete the Crisp integration setup in your Document360 knowledge base portal, open your Crisp account interface to view and reply to the chats from your users.

NOTE

You can integrate Crisp if you want a chatbox with in-built email campaigns and a reliable mobile applications.