Sunshine conversations is an API-based modern CRM tool built on AWS. The tool allows businesses to use social media and messaging services to communicate directly with their customers.

Sunshine conversation lets its users send messages directly to their customers on their website application, from social media messaging applications. Document360 comes with an integration feature, where you can integrate Sunshine conversation with your Document360 knowledge base.

How will you integrate Document360 and Sunshine?

1. From the Knowledge base portal, go to Settings > Knowledge base site > Integrations.

2. Select Sunshine from the list of integrations and click Add.

3. The Add new integration panel will appear.

4. Add a Description and enter your Sunshine conversations ID.

5. If required, you can use the Code inclusion/exclusion conditions feature to insert the code based on certain conditions such as the IP address, Workspace, and Language.

6. Once done, click Add.

How do I get the Sunshine conversations ID?

1. After completing the initial setup of your Sunshine conversation, choose the desired app.

2. Navigate to Settings from the dashboard of the selected app.

3. Scroll down to copy the APP ID.

   NOTE

   Similarly, you can generate API keys by following similar steps if needed.

After completing the Sunshine conversations integration in your Document360 knowledge base, you can open the Sunshine conversation account interface to set up the backend for message conversation with social media messaging applications.

Click here to visit the Sunshine documentation page for backend setup.

NOTE

With Sunshine's communication, you can engage with customers from WhatsApp and SMS, thus ensuring every possibility of customer interaction happens alive.