---
title: "Analytics overview"
slug: "analytics-overview"
description: "Analyze your knowledge base performance with Document360's Analytics—track article views, reader behavior, search trends, and improve content effectively."
updated: 2026-07-20T09:00:00Z
published: 2026-07-20T09:00:00Z
canonical: "docs.document360.com/analytics-overview"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Analytics overview

The **Analytics** (<span class="fa-duotone fa-solid fa-chart-mixed"></span>) section in Document360 gives you a complete picture of how your knowledge base is performing — from article views and reader behavior to search trends, broken links, and AI assistant usage. Use these reports to identify content gaps, improve underperforming articles, and make data-driven decisions about your documentation.

---

## What's in Analytics

Analytics is organized into four report areas. Select a report below to learn more.

### Content performance

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<div class="doc360-card__title">Article analytics</div>
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<div class="doc360-card__desc">Track views, reads, reading time, and feedback ratings for individual articles.</div>
<a href="https://docs.document360.com/docs/articles-analytics" target="_blank" class="doc360-card__link">View article analytics →</a>
</div>
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<div class="doc360-card__title">Feedback analytics</div>
</div>
<div class="doc360-card__desc">See how readers rate your articles and where they leave feedback comments.</div>
<a href="https://docs.document360.com/docs/feedback" target="_blank" class="doc360-card__link">View feedback analytics →</a>
</div>
</div>

### Search intelligence

<div class="doc360-card-row">
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<div class="doc360-card__header">
<div class="doc360-card__title">Search analytics</div>
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<div class="doc360-card__desc">Understand what readers are searching for and which searches return no results.</div>
<a href="https://docs.document360.com/docs/analytics-search" target="_blank" class="doc360-card__link">View search analytics →</a>
</div>
<div class="doc360-card">
<div class="doc360-card__header">
<div class="doc360-card__title">Eddy AI search analytics</div>
</div>
<div class="doc360-card__desc">Monitor how readers interact with Eddy AI — queries asked, answers served, and escalations.</div>
<a href="https://docs.document360.com/docs/eddy-ai-search-analytics" target="_blank" class="doc360-card__link">View Eddy AI search analytics →</a>
</div>
<div class="doc360-card">
<div class="doc360-card__header">
<div class="doc360-card__title">MCP search analytics</div>
</div>
<div class="doc360-card__desc">Track search queries made through MCP server integrations connected to your knowledge base.</div>
<a href="https://docs.document360.com/docs/mcp-server-analytics" target="_blank" class="doc360-card__link">View MCP search analytics →</a>
</div>
</div>

### Readers & users

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<div class="doc360-card__header">
<div class="doc360-card__title">Reader analytics</div>
</div>
<div class="doc360-card__desc">See who is reading your knowledge base, where they are located, and how long they stay.</div>
<a href="https://docs.document360.com/docs/reader-analytics" target="_blank" class="doc360-card__link">View reader analytics →</a>
</div>
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<div class="doc360-card__header">
<div class="doc360-card__title">User analytics</div>
</div>
<div class="doc360-card__desc">Track activity and contributions from your internal team members.</div>
<a href="https://docs.document360.com/docs/analytics-team-accounts" target="_blank" class="doc360-card__link">View user analytics →</a>
</div>
</div>

### Site health & maintenance

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<div class="doc360-card__header">
<div class="doc360-card__title">Link status analytics</div>
</div>
<div class="doc360-card__desc">Identify broken or redirected links across your knowledge base before readers encounter them.</div>
<a href="https://docs.document360.com/docs/links-status" target="_blank" class="doc360-card__link">View link status analytics →</a>
</div>
<div class="doc360-card">
<div class="doc360-card__header">
<div class="doc360-card__title">Page not found analytics</div>
</div>
<div class="doc360-card__desc">Find URLs returning 404 errors so you can fix or redirect them.</div>
<a href="https://docs.document360.com/docs/page-not-found-analytics" target="_blank" class="doc360-card__link">View page not found analytics →</a>
</div>
<div class="doc360-card">
<div class="doc360-card__header">
<div class="doc360-card__title">Ticket deflector analytics</div>
</div>
<div class="doc360-card__desc">Measure how effectively your knowledge base is reducing support ticket volume.</div>
<a href="https://docs.document360.com/docs/ticket-deflector-overview" target="_blank" class="doc360-card__link">View ticket deflector analytics →</a>
</div>
</div>

---

## Analytics based on workspace and language

Analytics in Document360 are specific to the active workspace and language. If you switch workspace or language, the data updates to reflect that selection.

:::(Info) ( <p class="fa-regular fa-circle-exclamation" data-type="icon"></p> NOTE)
All analytics data is displayed in the UTC time zone.
:::

To view analytics for a specific workspace or language:

1. Click the **Workspace** dropdown at the top of the portal.
2. Select the desired **Workspace** and **Language** from the available options.

The analytics data updates to reflect your selected workspace and language.

---

## FAQ

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<p>How can I clear the sample data in Analytics?</p>
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<p>When you open the <strong>Analytics</strong> (<span class="fa-duotone fa-solid fa-chart-mixed"></span>) section for the first time, sample data is displayed on each analytics page. To remove it:</p>
<ol>
<li>Look for the notification at the top of the page.</li>
<li>Click <strong>Clear sample</strong> in the notification.</li>
</ol>
<p>The sample data is removed from your analytics view.</p>
<div align="center">
<img src="https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Screenhsot-Sample_data_In_Analytics.png" class="article_image" alt="Analytics page showing the Clear sample notification at the top of the dashboard.">
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</details>
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