---
title: "Analytics overview"
slug: "analytics-overview"
description: "Analyze your knowledge base performance with Document360's Analytics—track article views, reader behavior, search trends, and improve content effectively."
updated: 2026-09-01T09:14:21Z
published: 2026-09-01T09:14:21Z
canonical: "docs.document360.com/analytics-overview"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Analytics overview

The **Analytics** (<span class="fa-duotone fa-solid fa-chart-mixed"></span>) section in Document360 gives you a complete picture of how your knowledge base is performing — from article views and reader behavior to search trends, broken links, and AI assistant usage. Use these reports to identify content gaps, improve underperforming articles, and make data-driven decisions about your documentation.

---

## What's in Analytics

Analytics is organized into four report areas. Select a report below to learn more.

### Content performance

<div class="doc360-card-row">
<div class="doc360-card">
<div class="doc360-card__header">
<div class="doc360-card__title">Article analytics</div>
</div>
<div class="doc360-card__desc">Track views, reads, reading time, and feedback ratings for individual articles.</div>
<a href="https://docs.document360.com/docs/articles-analytics" target="_blank" class="doc360-card__link">View article analytics →</a>
</div>
<div class="doc360-card">
<div class="doc360-card__header">
<div class="doc360-card__title">Feedback analytics</div>
</div>
<div class="doc360-card__desc">See how readers rate your articles and where they leave feedback comments.</div>
<a href="https://docs.document360.com/docs/feedback" target="_blank" class="doc360-card__link">View feedback analytics →</a>
</div>
</div>

### Search intelligence

<div class="doc360-card-row">
<div class="doc360-card">
<div class="doc360-card__header">
<div class="doc360-card__title">Search analytics</div>
</div>
<div class="doc360-card__desc">Understand what readers are searching for and which searches return no results.</div>
<a href="https://docs.document360.com/docs/analytics-search" target="_blank" class="doc360-card__link">View search analytics →</a>
</div>
<div class="doc360-card">
<div class="doc360-card__header">
<div class="doc360-card__title">Eddy AI search analytics</div>
</div>
<div class="doc360-card__desc">Monitor how readers interact with Eddy AI — queries asked, answers served, and escalations.</div>
<a href="https://docs.document360.com/docs/eddy-ai-search-analytics" target="_blank" class="doc360-card__link">View Eddy AI search analytics →</a>
</div>
<div class="doc360-card">
<div class="doc360-card__header">
<div class="doc360-card__title">MCP search analytics</div>
</div>
<div class="doc360-card__desc">Track search queries made through MCP server integrations connected to your knowledge base.</div>
<a href="https://docs.document360.com/docs/mcp-server-analytics" target="_blank" class="doc360-card__link">View MCP search analytics →</a>
</div>
</div>

### Readers & users

<div class="doc360-card-row">
<div class="doc360-card">
<div class="doc360-card__header">
<div class="doc360-card__title">Reader analytics</div>
</div>
<div class="doc360-card__desc">See who is reading your knowledge base, where they are located, and how long they stay.</div>
<a href="https://docs.document360.com/docs/reader-analytics" target="_blank" class="doc360-card__link">View reader analytics →</a>
</div>
<div class="doc360-card">
<div class="doc360-card__header">
<div class="doc360-card__title">User analytics</div>
</div>
<div class="doc360-card__desc">Track activity and contributions from your internal team members.</div>
<a href="https://docs.document360.com/docs/analytics-team-accounts" target="_blank" class="doc360-card__link">View user analytics →</a>
</div>
</div>

### Site health & maintenance

<div class="doc360-card-row">
<div class="doc360-card">
<div class="doc360-card__header">
<div class="doc360-card__title">Link status analytics</div>
</div>
<div class="doc360-card__desc">Identify broken or redirected links across your knowledge base before readers encounter them.</div>
<a href="https://docs.document360.com/docs/links-status" target="_blank" class="doc360-card__link">View link status analytics →</a>
</div>
<div class="doc360-card">
<div class="doc360-card__header">
<div class="doc360-card__title">Page not found analytics</div>
</div>
<div class="doc360-card__desc">Find URLs returning 404 errors so you can fix or redirect them.</div>
<a href="https://docs.document360.com/docs/page-not-found-analytics" target="_blank" class="doc360-card__link">View page not found analytics →</a>
</div>
<div class="doc360-card">
<div class="doc360-card__header">
<div class="doc360-card__title">Ticket deflector analytics</div>
</div>
<div class="doc360-card__desc">Measure how effectively your knowledge base is reducing support ticket volume.</div>
<a href="https://docs.document360.com/docs/ticket-deflector-overview" target="_blank" class="doc360-card__link">View ticket deflector analytics →</a>
</div>
</div>

---

## Analytics based on workspace and language

Analytics in Document360 are specific to the active workspace and language. If you switch workspace or language, the data updates to reflect that selection.

:::(Info) ( <p class="fa-regular fa-circle-exclamation" data-type="icon"></p> NOTE)
All analytics data is displayed in the UTC time zone.
:::

To view analytics for a specific workspace or language:

1. Click the **Workspace** dropdown at the top of the portal.
2. Select the desired **Workspace** and **Language** from the available options.

The analytics data updates to reflect your selected workspace and language.

---

## FAQ

<div class="faq-wrapper" data-type="details-wrapper">
<details open>
<summary>
<p>How can I clear the sample data in Analytics?</p>
</summary>
<div data-type="details-content">
<p>When you open the <strong>Analytics</strong> (<span class="fa-duotone fa-solid fa-chart-mixed"></span>) section for the first time, sample data is displayed on each analytics page. To remove it:</p>
<ol>
<li>Look for the notification at the top of the page.</li>
<li>Click <strong>Clear sample</strong> in the notification.</li>
</ol>
<p>The sample data is removed from your analytics view.</p>
<div align="center">
<img src="https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Screenhsot-Sample_data_In_Analytics.png" class="article_image" alt="Analytics page showing the Clear sample notification at the top of the dashboard.">
</div>
</div>
</details>
<button class="details-arrow" type="button"></button>
</div>

<div class="faq-wrapper" data-type="details-wrapper">
<details open>
<summary>
<p>Why does my analytics data suddenly show 0 even though I know readers have been active?</p>
</summary>
<div data-type="details-content">
<p>Analytics data in Document360 is based on the selected workspace and language. If the selected workspace or language has no reader activity, analytics will show 0, even if other workspaces have active readers.
Before investigating, check the **Projects, Workspaces and Languages** dropdown at the top of the portal and make sure you have selected the correct workspace and language.
</p>
</div>
</div>
</details>
<button class="details-arrow" type="button"></button>
</div>

## Related

- [Analytics & insights](/analytics.md)
- [AI native documentation](/ai-native-documentation.md)
- [August 2026 - 12.8.2](/august-2026-12-8-2.md)