What is Links status?

"Links status" is a sub-feature under the "Analytics" section of Document360. This feature is a broken link checker that helps validate and monitor all internal, external, and media file links on the knowledge base. It allows you to fix bad/broken links to improve Search Engine Optimization (SEO) and enhance the reader experience.

With the following validations, you can run the link validation at a workspace and language level.

  1. Scheduled validation
  2. Manual validation
  3. Article level validation
Link validation

For manual and scheduled validation, all the links at the project level are analyzed to check for broken/unknown/working links.

Validation limits

  • Available on Professional, Business, and Enterprise plans
  • For the "Professional" plan, the links validated are 3000. To increase the links limit, please purchase an Addon where 1 unit = 5000 additional links
  • Document360 automatically validates links at seven day intervals
  • Two manual validations available in a month

Trial project

The link validation limits for a trial project are as follows

  • Scheduled validation is run every three days for the remainder of the trial period
  • Three manual validations are allowed in the trial period

Accessing Links status

  1. From the Knowledge base portal, navigate to the Analytics menu icon on the left side menu
  2. Now select the Links status on the left navigation pane
  3. You can view the Links status overview page
  4. Using the dropdown at the top of the page, you can select the project workspace and language you want to check
  5. You can find the list of all the links used in the selected workspace and the language


Links status overview page

This page contains all the necessary data regarding the links used in your Knowledge base (selected workspace and language). You have two sections on the page: "Links status tiles" and "Links list."

1. Links status tiles


Links classification

  • Total links – The total number of URLs and files (both internal and external) linked in the different articles on your Knowledge base

  • Internal – The total number of Internal URLs (article links and media file links within your Document360 project)

  • External – The total number of External URLs (article links and media file links outside your Document360 project)

  • Ignored - The links you want to ignore in the current validation

Current state

  • Redirected - When the link has been temporarily or permanently routed to a different URL

  • Working – The link works fine and points to an intended webpage or file (Internal and External).

  • Broken – A broken or dead link is a hyperlink in the article that no longer works.; because it's encountering one or more issues like URL changes, incorrect URL, page or item removed, or restricted/private knowledge base article URL. Broken status applies to URLs and media files.

  • Unknown – The link that does not return a status

Reader's point-of-view

  • Link – When the reader clicks on a broken link, a 404-page error or similar message explaining that the webpage is unavailable is displayed.

  • Media files – In case of an image or video file, a broken image thumbnail icon would be displayed in place of it in the article.

2. Links list

Below, the Links status section on the links list appears. You can find the following info columns for each link.


Field Description
Article name The article name in the knowledge base containing the link
Link type Links: Internal link, External link, Secured link, Unsecured link
Media files: Internal file, and External file
URL The actual link (destination URL)
Redirect URL If the existing source path has been redirected to a new destination
Status Indicating the status of the link. Working, Broken, Redirected, or Ignored

If you have deleted an article after the validation and the report has been generated, the article is grayed out. A trash icon appears next to the article.


You can easily navigate to the desired page. Navigating to the desired page consumes much time when you have bulk links. With the help of this option, you can save time.

  1. Type in the desired page number in the page number field at the bottom and press the Enter/Return key
  2. You are navigated to the desired page

3. Filter list

The filter option at the top of the Links list section would be useful when you have a more significant number of links. You can filter links based on four parameters: the Source, Visibility, Link type, and Status.
You can view the applied filters at the top of the list.


You can also apply filters directly by clicking on one of the Link status tiles

For example, when you click on the Broken or External, the respective links with the link type or status are displayed in the list.

4. Export CSV

Export the Links list and status into a .csv (Comma-separated values) file.

  1. Click on the Export CSV option next to the Filter
  2. Wait for a few seconds, and a Download icon appears next to the Export CSV
  3. Click on the Download icon, and the exported file is downloaded onto your local computer storage
  4. This file can be viewed on any CSV file-supported application like Microsoft Excel and others