Plans supporting page not found analytics
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The Page Not Found analytics page displays a list of URLs that return a 404 error after being accessed. This feature helps you identify broken or unknown URLs and replace them with redirecting URLs. You can view all URLs that returned a 404 error within your knowledge base domain.
Accessing Page not found
Navigate to Analytics > Page not found in the knowledge base portal.
The Page not found overview page appears.
Filter results by:
User-agent type (All user agents, Browser, Bot, or Unknown)
Date range (7 days, 30 days, 3 months, or Custom date)
This page lists all URLs that returned a 404 error.
Page not found overview page
The Page not found overview page shows details about URLs with 404 errors.
A. URL status section
This section provides an overview of URL statuses by user-agent type and date range:
All user agents: Total number of URLs showing a 404 error across all user agents.
Browser: Number of URLs accessed through a browser that returned a 404 error.
Unknown: URLs returning a 404 error from an unknown user-agent type (neither Browser nor Bot).
Bot: URLs returning a 404 error when accessed by bots, such as search engine crawlers (e.g., Google, Bing, Yahoo).
B. URL report
Field | Description |
---|---|
URL | The URL that returned the 404 error. The count represents how many times it was accessed. |
User agent type | The type of user-agent that accessed the URL. |
User agent | The hierarchical level of access type for the URL. |
URL referrer | The URL that linked to the 404 error page. |
Date (UTC) | The date the URL was accessed. |
C. Filter
You can filter the URLs using the options available at the top of the Page Not Found page. The Date range can be filtered by predefined options, such as Last 7 days or Last 30 days, or you can specify a custom date range.
D. Export
To export the URL report:
Click Export CSV.
Wait a few seconds for the file to generate.
Click the Download icon to save the file to your local storage.
You can open the file with any CSV-supported application, such as Excel or LibreOffice.
FAQs
What is a 404-page error?
A 404 error occurs when a webpage cannot be found. This typically happens if the URL has been deleted or changed without a proper redirection.
What are the reasons for the 404-page error?
Deleted URL: The page no longer exists.
Changed URL: The URL was changed, but a redirect wasn't set up.
Incorrect URL: The URL was mistyped or linked incorrectly.
Server issues: A server problem prevented the page from loading.
Why is it important to remove 404 errors?
User experience: A large number of 404 errors negatively affects user experience.
Search Engine optimization (SEO): Search engines like Google and Bing may penalize sites with many 404 errors.
How do you identify the 404 errors on your Knowledge base?
Go to Analytics > Links Status.
The Links Status Overview page will appear.
Filter by Status > Broken Links to view the list of URLs with errors.
How to avoid the 404-page error?
Go to Analytics > Links Status.
The Links Status Overview page will appear.
Filter by Status > Broken Links to view the list of URLs with errors.
Export the list of broken links.
Navigate to Settings > Knowledge Base Site > Article Redirect Rules.
Add a redirection rule for each broken link, or import rules in bulk.
By setting up redirect rules, you can improve website health and reduce 404 errors.
What are the best practices to avoid 404-page errors?
Always add a redirect rule when deprecating, deleting, or hiding articles.
Change URLs only when necessary, and ensure you add a redirection rule when you do.
Double-check URLs when adding hyperlinks to prevent linking to non-existent pages.