Google Analytics

Google Analytics is a widely used analytics tools that lets you view website usage metrics such as conversions, traffic sources, bounce rates, exit percentages, and more.

You can integrate Google Analytics with Document360 to know how your users interact with your knowledge base site, highly searched articles, and user locations.

To enable the Google Analytics integration, you'll need a Google Analytics account and a Google Analytics ID.

Note: You will need administrative privileges on your Google Analytics account to access the ID.

Document360 + Google Analytics

You can integrate the Document360 knowledge base with Google Analytics in simple steps.

1. From the Document360 portal, go to Settings → Knowledge base site → Integrations
2. Click the Add new integration button at the top right, and this opens an Integration setup panel
3. Select Google Analytics from the integrations available in the Integration panel.

4. Add a Description and Google Analytics ID

5. Enable the Status toggle bar and click on the Add button

How to get Google Analytics ID

Open your Google Analytics account → Admin (The gear icon in the bottom left ) → Property Settings → Tracking Code. This opens the Tracking ID Info page with the snippet, and the Tracking ID is what we need to input in the Google Analytics ID field back in the Document360 portal.

After you complete the Document360+Google Analytics integration setup in the Document360 portal, you can track your knowledge base site performance and get visitor insights.

Troubleshooting

1. How to integrate with GA4 (using Measurement ID instead of the GoogleAnalytics Tracking ID)?

With the current implementation, integration with GA4 is not possible using the Measurement ID.

GA4 is the 4th iteration of Google analytics. It provides you with a Measurement ID instead of a Tracking ID.

Tracking ID begins with the 'UA-'
Measurement ID begins with the 'G-'

Read more→

Workaround

You can use the Custom HTML section to integrate GA4 using Measurement ID as a workaround. The step to achieve this are provided in the below section of this support article.

GA4 Integration with Document360 using Measurement ID

Follow the below steps to integrate GA4 with Document360 using the Measurement ID.

1. Login into your GA4 account
2. Click the Get tagging instructions button on the Home page
3. Click Tagging Instruction → Add new on-page tag →Global site tag (gtag.js)
4. Click the copy icon to copy the code
5. Navigate back to your Document360 portal
6. Go to Settings → Knowledge base site → Integrations
7. Click the Add new integration button at the top right, and this opens an Integration setup panel
8. Click on Custom HTML
9. Paste the code in the Begin Body (below ) section
10. Click Add

Helpful links

• What is a Tracking ID?

• What is a Measurement ID?

• What is a Universal analytics property?