Google Analytics

Google Analytics is a widely used analytics tools that lets you view website usage metrics such as conversions, traffic sources, bounce rates, exit percentages, and more.

You can integrate Google Analytics with Document360 to know how your users interact with your knowledge base site, highly searched articles, and user locations.

To enable the Google Analytics integration, you'll need a Google Analytics account and a Google Analytics ID.

Note: You will need administrative privileges on your Google Analytics account to access the ID.

Document360 + Google Analytics

You can integrate the Document360 knowledge base with Google Analytics in simple steps.

1. From the Document360 portal, go to Settings → Knowledge base site → Integrations
2. Click the Add new integration button at the top right, and this opens an Integration setup panel
3. Select Google Analytics from the integrations available in the Integration panel.

4. Add a Description and Google Analytics ID

5. Enable the Status toggle bar and click on the Add button

How to get Google Analytics ID?

Open your Google Analytics account → Admin (The gear icon in the bottom left ) → Property Settings → Tracking Code. This opens the Tracking ID Info page with the snippet, and the Tracking ID is what we need to input in the Google Analytics ID field back in the Document360 portal.

After you complete the Document360+Google Analytics integration setup in the Document360 portal, you can track your knowledge base site performance and get visitor insights.

Helpful links

• What is a Tracking ID?

• What is a Measurement ID?

• What is a Universal analytics property?