Disqus

Disqus is a platform that enables reader commenting and admin moderation on Document360 articles. Integrating Disqus is useful when you want a multilingual-supported comment plugin that can automatically blend into the design of your Knowledge base site.

Integrating Disqus with Document360

1. From the Knowledge base portal, navigate to Settings () > Knowledge base site > Integrations.

2. Click Disqus from the list of integrations and click Add.

   The Add new integration panel will appear.

3. Add a Description and enter your Disqus URL.

   NOTE

   The Disqus URL is a unique code snippet obtained from the DisqusAccount Interface. This URL is necessary for integrating Disqus and Document360 in the Knowledge Base portal.

   You can use the Code inclusion/exclusion conditions feature to insert the code based on certain conditions such as the IP address, Workspace, and Language.

4. Once done, click Add.

Generating Disqus URL

1. Sign in to your Disqus account dashboard.

2. Click Install Disqus and then click Select Platform.

3. Scroll down and click the Install manually with Universal code button.

4. In the Universal code Install Instructions panel, scroll down and copy the URL from under  s.src = in the snippet.

You can view and reply to your customer chats after completing the Disqus integration with your Document360 knowledge base.