When you delete a root-level category, all the subcategories and articles under that level are also deleted. Deleted items would be available in recycle bin for 30 days.
There are two ways to delete a category.
Method 1 - Using the '••• More' option in the category manager
- From the Knowledge base portal, go to Documentation
- Hover the mouse pointer over the category, and the ••• (More) icon appears
- Click ••• (More) → Delete
- Click Yes in the Delete confirmation prompt window
Method 2 - Using the '••• More' option above the editor
- From the Knowledge base portal, go to Documentation
- Navigate to the desired category
- Click ••• (More) → Delete
(The option can be found to the right of the category name) - Click Yes in the Delete confirmation prompt window
Deleting subcategories
When you delete a subcategory, all the subcategories and articles under that level are also deleted. Deleted items would be available in recycle bin for 30 days.
There are three ways to delete a subcategory.
Method 1 - Using the '••• (More)' option in the category manager
- From the Knowledge base portal, go to Documentation
- Hover the mouse pointer over the desired subcategory on the category manager (left navigation panel), and the ••• (More) icon appears
- Click ••• (More) → Delete
- Click Yes in the Delete confirmation prompt window
Method 2 - Using the '••• (More)' option found above the editor
- From the Knowledge base portal, go to Documentation
- Navigate to the desired subcategory
- Click ••• (More) → Delete
(This option can be found to the right of the category/subcategory name) - Click Yes in the Delete confirmation prompt window
Method 3 - Using the '••• (More)' option in the index overview
- From the Knowledge base portal, go to Documentation
- Select the root level of the subcategory you want to delete
- The articles and subcategories in the root-level category are displayed in the middle section
- Click ••• (More) next to the desired subcategory→ Delete
(This option can be found to the right of the subcategory name)
5 Click Yes in the Delete confirmation prompt window
Deleting multiple subcategories
You can delete multiple subcategories under the same parent/root-level category simultaneously.
- From the Knowledge base portal, go to Documentation
- Navigate and click on the root-level category of the subcategories you want to delete
- Select the checkbox of the subcategories you want to delete
- Click Delete → Yes in the 'Delete confirmation' prompt window