Google Analytics is a widely used analytics tools that lets you view website usage metrics such as conversions, traffic sources, bounce rates, exit percentages, and more.

You can integrate Google Analytics with Document360 to know how your users interact with your knowledge base site, highly searched articles, and user locations.

To enable the Google Analytics integration, you'll need a Google Analytics account and a Google Analytics ID.

Note

You will need administrative privileges on your Google Analytics account to access the ID.

Document360 + Google Analytics

You can integrate the Document360 knowledge base with Google Analytics in simple steps.

1_Screenshot-Overview_page_Adding_Google_analytics

  1. From the Knowledge base portal, go to Settings -> Knowledge base site -> Integrations

  2. Under the Analytics section, Google Analytics will be available

  3. Click Add and Add new integration window appears

  4. You can either configure with Basic configuration or Custom configuration

  • Basic configuration - Configure a standard integration of Google Analytics with your Knowledge base.

2_Screenshot-Google_analytics_based_configuration

You need to provide the following details:
a. Description: Enter the desired description
b. Google Analytics ID: Type your Google Analytics ID

What is Google Analytics ID?

Google Analytics ID is an alphanumeric code that you can get from the Google Analytics application, and you use them for Document360+Google Analytics Integration in the Document360 Knowledge base portal.

  • Custom configuration - Configure an advanced integration of Google Analytics with your Knowledge base by adding custom events in snippet code.

3_Screenshot-Google_analytics_custom_configuration

To configure with Custom configuration:
a. Type a Description
b. Type the desired snippet code

  1. If required, you can restrict or enable the Google Analytics to the users with the Advanced insertion rules option.

  2. Click on the Add button

How to get Google Analytics ID?

  • Open your Google Analytics account → Admin (The gear icon in the bottom left ) → Property Settings → Tracking Code.

  • This opens the Tracking ID Info page with the snippet, and the Tracking ID is what we need to input in the Google Analytics ID field back in the Document360 portal.

002_Screenshot_Google_Analytics_Integration

After you complete the Document360+Google Analytics integration setup in the Document360 portal, you can track your knowledge base site performance and get visitor insights.

Why should you integrate Google Analytics?

You can integrate Google Analytics to track user insights like view counts, geolocation, device-wise metrics, behavioral flow, and more.

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