The Export feature in Document360 lets you download your project documentation as a ZIP file containing WebHelp (HTML) output. WebHelp files provide a self-contained, offline-ready help system with full navigation, built-in search, workspace switching, and media support — no internet connection required. The exported ZIP can also be re-imported into another Document360 project.
How to export your project as a WebHelp (HTML) file
Open the export dialog
- In the left navigation bar, go to Content tools > Import and export project.
- Click Export. The Export project dialog appears.
- From the Format dropdown, select HTML (Offline Documentation).
Select categories to export
Use the Select categories search bar to find and select the content you want to export. The search applies across all workspaces, languages, and categories.
The table below describes the available selection methods:
| Goal | How to do it |
|---|---|
| Select an entire workspace | Select the checkbox next to the workspace. All languages and categories under it are selected automatically. Click the arrow to expand and review. |
| Select a category and all its subcategories | Click the arrow to expand the category, then select the checkbox next to it. All subcategories are selected automatically. |
| Select only a subcategory | Expand the parent category, then select the checkbox next to the subcategory. Only that subcategory and its articles are selected. |
| Select only a category (not its subcategories) | Hover over the category and click Select this category. Only the category's own articles are selected. |
| Unselect an entire workspace | Unselect the checkbox next to the workspace. All languages, categories, and subcategories under it are cleared. |
| Unselect only a main category's articles | Hover over the main category and click Unselect this category. Only the articles directly inside that category are removed; subcategories remain selected. |
| Unselect only a subcategory's articles | Hover over the subcategory and click Unselect this category. Only that subcategory's articles are removed; nested subcategories remain selected. |
Selecting a workspace
Selecting a category with subcategories
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Selecting only a subcategory
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When only some items within a category are selected, the category checkbox appears in an indeterminate state (partially filled) to indicate a partial selection.
The Include new or modified articles in option is not available for the HTML (Offline Documentation) format.
Selecting only a category (without subcategories)
Unselecting a main category's articles
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After unselecting, subcategories remain selected and the main category checkbox becomes partially filled.
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Unselecting a subcategory's articles
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Any nested subcategories remain included, and the category checkbox becomes indeterminate.
Unselecting at any category level removes only the articles at that exact level. Content inside nested subcategories is not affected.
Step 3: Start the export
- Select the Include media files checkbox to include images and other media in the exported ZIP.
- Click Export.
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The export runs in the background. A notification appears in the top-right corner when the export is complete and ready to download. You can navigate to other modules while it processes.
Your downloaded WebHelp file will include an index file to open the exported knowledge base in your browser or any embedded browser engine. You can search within your knowledge base, switch between workspaces and languages, and access all exported articles and categories, including media assets and internal links.
How to download the exported ZIP file
- Hover over Content tools in the left navigation bar.
- Go to Import and export > Import and export project. The most recently exported file appears under Recent files, with the date and time of export shown.
- Click Download to save the file locally. Alternatively, click Copy link to generate a shareable download link.
Each new export overwrites the previously available ZIP file. Download the existing file before running a new export if you need to keep it.
How to access the offline knowledge base
- Extract the downloaded ZIP file to a local folder on your computer.
- Open the index.html file from the extracted folder in a web browser.
This launches the offline version of your knowledge base with full navigation and structure. You can browse articles, switch between workspaces and languages, and use the built-in search — all without an internet connection.
Limits and limitations
The following elements are not included in the offline documentation:
- Navigation to the previous and next articles
- Table of contents within each article
- Inline comments
- Glossary definitions
- Breadcrumbs (article navigation path)
- Attachments
Embedded videos from platforms like YouTube and Vimeo, and external hyperlinks, are supported only when your system has internet connectivity.
FAQ
Can I export only specific categories instead of the entire project?
Yes. When setting up the export, use the Select categories search bar to find and select individual categories, subcategories, or specific workspaces. You can mix selections across different workspaces and languages in the same export.
What is the difference between exporting as a ZIP file and as a WebHelp (HTML) file?
Both formats produce a ZIP archive for download. Selecting HTML (Offline Documentation) from the Format dropdown generates a WebHelp output — a fully browsable, self-contained help system you open via an index.html file. The standard ZIP format exports raw project content suitable for re-import into Document360. WebHelp is better suited for end-user distribution; ZIP is better for project migration or backup.
Will embedded videos work in the offline WebHelp output?
Embedded videos from platforms such as YouTube and Vimeo, and external hyperlinks, require an internet connection to function even within the WebHelp output. All other content — articles, images (when media files are included), navigation, and search — works fully offline.
Can I download a previous export after running a new one?
No. Each new export overwrites the previously available ZIP file under Recent files. If you need to retain an older export, download it before initiating a new export.
Can the exported ZIP file be imported back into Document360?
Yes. The exported project ZIP file is compatible with Document360's import feature and can be imported into another project. This makes it useful for content migration, project duplication, or backup workflows.