Importing project exported before 12 August 2023
We have enhanced the Import and Export project feature, so you might need help importing any Document360 project files exported on or before 12 August 2023.

Kindly contact the Document360 support for further assistance.

Using the Export option in Document360, team accounts can export and download the documentation as a ZIP.

The Exported Document360 ZIP file contains the following:

  • Articles and category pages
  • All files hosted in the Drive (Optional)

The exported project ZIP file can be easily imported onto another project in Document360.

Accessing the 'Export project' option


  1. Go to Content tools → Import & Export → Import & Export project
  2. Click on the Export icon
  3. An Export documentation blade appears
  4. Perform these selections before proceeding


  • Article modified at - The default setting would be All (all the articles at that current point in the documentation). You can also choose 7 days, 30 days, 90 days or Custom date

  • Content selection - Click on the dropdown and select the required project versions. You must choose at least one version for the export to work. This is a mandatory selection

    Here is how the drill-down works
    Workspace > Language > Category

    Language - All the languages available in the selected workspace are displayed. You can either select individual languages or all languages
    Category - All root-level categories are displayed when you expand the language. You can either select individual categories or all categories

    As you make the selections, the total categories selected for export are displayed at the top-right of the frame.


  • Include media files - You can select this checkbox to include the media files associated with the above export selection

Click on the Export button to initiate the process.

Export time

Depending on the size of the content selection, the time taken to export may vary.

For example, The typical sample project content provided by Document360 is usually exported in 60 seconds or less.


The export process is initiated, and you will get a notification popup at the top-right when the export is complete and ready for download. You can navigate to other modules while the export is in progress.

Downloading the exported ZIP

  1. Go to Content tools → Import & Export → Import & Export project
  2. The latest exported file will be available under Recent files (The date and time of export will be available in the file)
  3. You can click on the Download to save the file in your local storage
File name

The ZIP file name is assigned based on the project name and date/time of the export.

For example, Download exported documentation (18-11-2021)

  1. You can also obtain the file download link by clicking on the Copy link
  2. The copied link can be shared across anyone, even outside of Document360


ZIP file
  • When you export a project with only one language, the markdown articles will be exported in Markdown (.md) format and WYSIWYG articles will be exported in HTML format
  • When you export a multilingual project, both the markdown and WYSIWYG articles will be exported in .json format

Once you perform a new export operation, the previously exported ZIP available for download is overwritten.