Export project as a ZIP file - JSON

The Export feature in Document360 lets you download your entire project — or selected categories — as a ZIP file containing your articles in JSON, Markdown, or HTML format. You can use the exported file to access your documentation offline, migrate content to another project, or send articles to an external translation service for localization.

When to use the export feature

• Offline access — Download your documentation to review or share it without an internet connection.
• Project migration — Export content from one Document360 project and import it into another.
• External translation — Export a specific language, translate the files offline, and re-import the translated content.
• Content backup — Keep a local snapshot of your knowledge base at a point in time.

How to export your Document360 project as a ZIP file

Open the export dialog

1. In the left navigation bar, navigate to Content tools > Import and export project.
2. Select Export project.

Configure export settings

1. In the Export project dialog, select JSON from the format dropdown.

2. In the Include new or modified articles in field, select the date range for the articles you want to export:

3. In the Select categories search bar, search for the categories you want to include. The search applies across all workspaces, languages, and categories.

Select categories

You can control exactly which content is included in the export using the category selection options below.

Select an entire workspace

1. Click the arrow to expand the workspace and view its languages and categories.
2. Select the checkbox next to the workspace. All included languages and categories are selected automatically.

To deselect, uncheck the workspace checkbox. This clears all languages, categories, and sub-categories under it.

Select a category with its sub-categories

1. Click the arrow next to the category to expand it.
2. Select the checkbox next to the category. All sub-categories inside it are selected automatically.

Select only a sub-category

1. Click the arrow to expand the main category.
2. Select the checkbox next to the sub-category you want to include. Only that sub-category and its articles are selected.
3. To deselect a specific sub-category, uncheck it. The sub-category is removed from the selection.

Select only a category without its sub-categories

1. Hover over the category and click Select this category.

Only the category and its direct articles are selected. Sub-categories are not included.

Unselect a main category's articles while keeping sub-categories

1. Hover over the parent category and click Unselect this category.

Only the articles directly inside the parent category are removed. Sub-categories under it remain selected, and the parent checkbox becomes indeterminate.

Unselect a sub-category's articles

1. Hover over the sub-category and click Unselect this category.

Run the export

1. Select the Include media files checkbox if you want related media files included in the ZIP.
2. Click Export.

The export runs in the background. A notification appears in the top-right corner when the export is complete and ready to download. You can navigate to other modules while waiting.

How to download the exported ZIP file

1. Once the export is complete, find your file under Recent files — the export date and time are shown in the filename.
2. Alternatively, open the export completion notification directly.
3. Click Download to save the file to your local storage, or click Copy link to generate a shareable download link.

How to export content for external translation

For teams using external translation services, you can export a specific language, translate it offline, and re-import it back into Document360.

1. Confirm your knowledge base has more than one language configured (for example, English and French).
2. In the left navigation bar, hover over Content tools.
3. Navigate to Import and export > Import and export project.
4. Click Export project.
5. In the dialog, select the language you want to export (for example, Workspace 1 > fr). The Include media files checkbox is optional.
6. Click Export and download the file once it is ready.
7. Extract the ZIP, open the .md or .json files, and add the translated content.
8. After saving your edits, select only the workspace folder (not the entire export package) and compress it into a new ZIP file.
9. Return to Import and export project in Document360 and click Import.
10. Upload or drag and drop the ZIP file containing the translated content. The translated content is imported into the selected language in your knowledge base.

Best practices

• Export before bulk edits — Run an export before making large-scale changes to your knowledge base so you have a recoverable snapshot.
• Compress only the workspace folder for translation imports — When re-importing translated content, ZIP only the workspace folder, not the entire export package, to avoid import errors.

FAQ