Exporting your Document360 project as a ZIP file - JSON

Using the Export option in Documentation, you can export and download the contents of your project as a ZIP file or a WebHelp file and access your documentation offline without an internet connection. The exported project ZIP file can be easily imported into another project in Document360.

To export a Document360 project as a ZIP file,

1. In the left navigation bar, navigate to Content tools > Import and export project, and select Export project.

2. In the Export project dialog, select the JSON format option from the dropdown.

3. In the Include new or modified articles in field, select the option that matches the articles you want to export. Choose All to export all articles, 7 days, 30 days, or 90 days to export articles modified within the selected timeframe, or Custom date to specify a custom date range.

4. In the Select categories search bar, search for the category you want to export and select it. The search applies across all workspaces, languages, and categories.

Selecting and deselecting categories

When exporting your project, you can choose exactly what to include by selecting specific workspaces, categories, or sub-categories. Below are the different ways you can manage your selections.

Select Workspace

To select the entire workspace,

1. Click the arrow to expand the workspace and view all included languages and categories.

2. Select the checkbox next to the workspace, language, or category you wish to export. Selecting the checkbox automatically selects all its included languages and categories.

Respectively, to unselect all selections, unselect the checkbox next to the workspace. This will clear all the languages, categories, and sub-categories selected under it.

Select a specific category with its subcategories

To select a category and all its sub-categories,

1. Click the arrow next to the category to expand it.

2. Select the checkbox next to the category you want to export. All sub-categories inside it will be selected automatically.

Select only a sub-category

To select only a sub-category without selecting its main category’s articles.

1. Click the arrow to expand the main category and view its sub-categories.

2. Select the checkbox next to the sub-category you want to export. Only that sub-category and its articles will be selected.

3. To unselect a specific sub-category while keeping others selected, select the checkbox next to the sub-category you want to remove. The sub-category will be deselected.

 NOTE

The main category checkbox will appear in an indeterminate state (partially filled) to indicate that only some of its contents are selected.

Select only a category without its subcategories

To select only a category and not its subcategories,

1. If you want only the category and to be selected, hover over the category and click Select this category.

Only the category and its respective articles will be selected, and not its subcategories.

Unselect only a main category's articles

To remove a main category's articles from your export while keeping its sub-categories,

1. Hover over the parent category and click Unselect this category. Only the articles directly inside the parent category will be removed.

The sub-categories under it will remain selected, and the main category checkbox will appear partially filled to reflect this.

Unselect only a sub-category's articles

To exclude a sub-category without affecting the others,

• Hover over the category and click Unselect this category. Only the articles directly inside that category will be removed from the selection.

Any sub-categories under it remain selected, and the category checkbox becomes indeterminate to show that some content is still included.

 NOTE

This only removes articles at the category level you selected. Everything inside the sub-categories remains included.

Export project

Once you have selected desired categories,

1. Select the Include media files checkbox to include related media files in the exported ZIP file.

2. Click Export to begin exporting the project contents.

NOTE

The typical sample project content provided by Documentation is usually exported in 60 seconds or less. Depending on the size of the content selection, the time taken to export may vary.

The export process is initiated, and you will get a notification at the top-right when the export is complete and ready for download. You can navigate to other modules while the export is in progress.

Export project API endpoint

To use the export project API endpoint, you should be on the Enterprise plan. You can use it up to 2 times per day.

Downloading the ZIP file

Once you have successfully exported the project, you can download the exported Document360 project ZIP file,

1. The latest exported file will be available under Recent files (the date and time of export will be available in the file).

2. Alternatively, you can download the exported file from the notification.

3. Click Download to save the file to your local storage, or click Copy link to generate a downloadable link for the export file.

   

NOTE

Once you perform a new export operation, the previously exported ZIP available for download is overwritten.

Exporting content for external translation

For teams using external translation services, Document360 allows you to export content, translate it offline, and re-import it into the knowledge base, making localization efficient and manageable. Below are the steps to do it:

1. Make sure your knowledge base has more than one language, such as English and French.

2. Hover on Content tools in the left navigation bar.

3. In the sub-menu, navigate to Import & export > Import and export project.

4. Click Export project.

5. In the dialog, select the language you want to export (e.g., workspace 1 > fr).

   The include media files checkbox is optional.

6. Click Export.

7. Once the export file is downloaded, extract the file, open the .md or .json files and add the translated content.

8. After you have saved the edits, select only the workspace folder (not the entire export package) and compress it into a ZIP file.

9. Head back to the Import and export project window in Document360 and click Import.

10. Upload or drag and drop the ZIP file that contains the translated content.

    The translated content will be imported into the selected language in your knowledge base.