1. What is a Knowledge base widget?

The Knowledge base widget helps users find answers without leaving your site or application. The feature aims to assist users in finding solutions to common questions, troubleshooting issues, and learning about new features and functionalities, all without leaving the application.

2. How is the Knowledge base widget useful for the users?

Here are some scenarios where you can find the Knowledge base widget helpful:

  • User onboarding: A new user of an app can access the Knowledge base widget to learn the basics of using the app, such as setting up an account, navigating the user interface, and performing common tasks without leaving the application.
  • Technical support: If a user encounters a problem or error message while using the app, they can use the Knowledge base to search for a solution rather than contacting customer support or searching for answers outside the app.
  • Learning about new features: As an app or service is updated with new features and functionalities, users can access the Knowledge base widget to learn about what has changed, how to use the new features, and how to benefit from them. It can improve the overall user experience and adoption of new capabilities.

3. Is it possible to configure multiple Knowledge base widgets?

Yes, you can configure up to 10 Knowledge base widgets in a project.

4. How to change the position of the Knowledge base widget icon on your website?

  1. Go to the Installation & Setup tab of the desired Knowledge base widget (Knowledge base widget → Edit)
  2. In the Style your widget section, you can find the widget position
  3. Select the Left or Right button to change the icon position to left or right
  4. Enter the desired spacing values in the Side spacing and Bottom spacing fields to position the icon
  5. Click the Save button at the top

6. How to turn off the top search in the Knowledge base widget?

  1. Go to the Installation & Setup tab of the desired Knowledge base widget (Knowledge base widget → Edit)
  2. In the Style your widget section, enable the Hide top search toggle
  3. Click the Save button at the top

7. Why does a configured URL mapping appear broken?

The URL mapping would be broken due to any changes in the 'Filter widget content' configuration in the 'Installation & setup' tab. Check the URL mapping and update the configuration.

8. How do I set my desired logo as a widget icon?

  1. Go to the Installation & Setup tab of the desired Knowledge base widget (Knowledge base widget → Edit)
  2. In the Style your widget section, you can find the widget icon
  3. Click the Change icon button
  4. Choose/upload the desired icon
  5. Click the Save button at the top

9. How to hide the Knowledge base widget?

  1. Go to the Installation & Setup tab of the desired Knowledge base widget (Knowledge base widget → Edit)
  2. In the Style your widget section, enable the Hide widget toggle
  3. Click the Save button at the top

10. Can I add custom links in the Knowledge base widget?

Yes, you can add custom links in the Knowledge base widget.

11. What is URL mapping?

With URL mapping, you can make specific articles and categories appear in the knowledge base widget, depending on the page the end-user is on. You can also use URL mapping to hide the Knowledge base widget on a specific URL or provide a search bar with a custom placeholder to point end-users in the right direction on what to search.

12. How to enable Ticket deflector in the Knowledge base widget?

  1. Go to the Installation & Setup tab of the desired Knowledge base widget (Knowledge base widget → Edit)
  2. Enable the Show ticket deflector toggle
  3. Click Save at the top

13. Can I add regular expressions (regex) in URL mapping?

You can include regular expressions in your URL by enabling the Is Regex toggle.

14. What is regex?

Regex, short for "regular expression," is a sequence of characters that defines a search pattern used to match and manipulate text strings.

For example, you can use regex to configure a single URL mapping for 20 articles with similar URLs.
For instance, consider a scenario where you wish to configure URL mapping for the following articles with the base URL 'https://example.com/docs/drive':

  • https://example.com/drive-General
  • https://example.com/drive-settings
  • https://example.com/drive-functionA
  • https://example.com/drive-functionB
  • https://example.com/drive-functionC
  • https://example.com/drive-functionD
  • https://example.com/drive-functionE

Without regex, you would need to add individual URL mappings for each URL. However, by enabling regex, you can add with a single URL mapping: Select the "Include path" option and add docs/drive in the URL field. You can use regex to have a more efficient and streamlined mapping process.

15. Can I add URL mapping for categories?

Yes, you can add URL mapping for categories. It applies only to page and index categories.

16. How to remove the Knowledge base widget icon from an article?

  1. Go to the URL mapping tab of the desired Knowledge base widget (Knowledge base widget → Edit)
  2. Create a new URL mapping with Hide action for the desired article

17. What is the default language behavior of the Knowledge base widget?

The Knowledge base widget will now open in the default browser language by default. If the default browser language is not available in the Knowledge base widget, the default language of the Knowledge base will appear.

18. How do I restrict the Knowledge base widget to a specific domain?

  1. Go to the Installation & Setup tab of the desired Knowledge base widget (Knowledge base widget → Edit)
  2. In the Style your widget section, you can find the Keep your widget secure
  3. Enter the domains where you want the Knowledge base widget to display
  4. Click Add → Save