The Knowledge base widget helps your readers access your Knowledge base without leaving your website or application.
You can configure up to 10 Knowledge base widgets in a project. However, you can configure only one Knowledge base widget to a domain/website.
Using the Knowledge base widget, readers can:
1. Search for helpful articles
From right within an app or web page, end-users can search and read your Knowledge base for articles that give them the necessary answers. No context switching is needed.
2. Contact support if they have a question
Decrease the number of clicks, keeping the end-user from getting the needed help. Use custom links, and add an email or a link to support.
3. View suggested articles based on their context
Give end-users the information they need before they know they need it. Set up suggested articles that display depending on the page the end-user is on.
4. Be directed to other resources using custom links
Need to put a link to download an eBook? A link to Google Sheets? Adding a custom link to the assistant can direct an end-user anywhere.
The Knowledge base widget will now open in the default browser language by default. If the default browser language is not available in the Knowledge base widget, the default language of the Knowledge base will appear.
Knowledge base widget settings
You can update the following Knowledge base widget settings in one place:
- Installation & setup
- Custom CSS
- URL mapping
The autosave option is available for navigation between the above tabs.