Plans supporting the creation of new articles
| Professional | Business | Enterprise |
|---|---|---|
NOTE
The article limits for each plan are as follows:
Free
250 articles
Professional
5000 articles
Business
5000 articles
Enterprise
10000 articles
The most important building block of any knowledge base is the information it contains. As a Document360 user, you can add this information in the form of articles. Articles are usually grouped into user-defined categories, based on the information they contain.
While you can create articles from a template, or import an article from another source, creating an article from scratch is the most common article creation process.
Creating a new article
There are three methods to create a new article on Document360.
Using the “Create” button from the top navigation bar
To create a new article from the top navigation bar:
Click the Create button.
Select New article to open the Create new article dialog box.
Using the “+” icon in the category manager
To create a new article from the category manager:
Hover your cursor above or below a category.
Click the purple + icon.
Select New article to open the Create new article dialog box.
NOTE
If you try using the “” icon at the root level of a category, you will only be able to create a new category, or an article from a template.
Using the “More” option
You can create a new article using the More option (•••) from two locations.
More option (•••) from the category manager
To create a new article using the More option (•••) from the category manager:
Click the More icon (•••) next to the category name.
Click Add article.
Click Blank to open the Create new article dialog box.
More option (•••) from the main content area
Click the More (•••) icon located next to the category slug at the top of the main content area.
Click Add article.
Click Blank to open the Create new article dialog box.
NOTE
To learn more about creating an article from a template, click here, or to learn more about importing an article, click here.
“Create new article” dialog box
In the Create new article dialog box, enter a name for the article in the Name field.
Select the desired category for the article from the Category dropdown menu.
NOTE
The Category dropdown will be auto-populated with the selected category when using the “” or the More icon (•••).
FAQs
Is there a character limit for article titles?
The character limit for article titles is 150 characters, including spaces. Special characters such as $, %, *, {, }, ", <, and > are not allowed in the article title.
What are the best practices for creating an article title and URL slug?
When creating an article title, remember that the URL slug is derived from the title. Document360 automatically separates words with hyphens and removes special characters/punctuation in the slug. Further updates to the URL slug can be made later.
How can I identify the published status of an article?
The published status of an article is indicated by a colored dot next to the article name:
Light blue dot: A new article which is not yet published.
Light green dot: The article is published.
Do I need to save my content frequently?
Document360 automatically saves your documentation content every 5 seconds. You can also save your work using the standard keyboard save command Ctrl+S/Cmd+S.
What should I do if I cannot access an article or see recent updates?
If you’re having trouble accessing an article or viewing recent updates, try the following steps:
Refresh the page.
Ensure the article title or link is correct.
Clear your browser cache and cookies, then try again.
If the article was recently published or updated, allow a few moments for the changes to reflect.