Creating a new article

NOTE

The article limits for each plan are as follows:

Free	250 articles
Professional	5000 articles
Business	5000 articles
Enterprise	10000 articles

The most important building block of any knowledge base is the information it contains. As a Document360 user, you can add this information in the form of articles. Articles are usually grouped into user-defined categories, based on the information they contain.

While you can create articles from a template, or import an article from another source, creating an article from scratch is the most common article creation process.

Creating a new article

There are three methods to create a new article on Document360.

Using the “Create” button from the top navigation bar

To create a new article from the top navigation bar:

1. Click the Create button.

2. Select New article to open the Create new article dialog box.

Using the “+” icon in the category manager

To create a new article from the category manager:

1. Hover your cursor above or below a category.

2. Click the purple + icon.

3. Select New article to open the Create new article dialog box.

   

NOTE

If you try using the “” icon at the root level of a category, you will only be able to create a new category, or an article from a template.

Using the “More” option

You can create a new article using the More option (•••) from two locations.

More option (•••) from the category manager

To create a new article using the More option (•••) from the category manager:

1. Click the More icon (•••) next to the category name.

2. Click Add article.

3. Click Blank to open the Create new article dialog box.

More option (•••) from the main content area

1. Click the More (•••) icon located next to the category slug at the top of the main content area.

2. Click Add article.

3. Click Blank to open the Create new article dialog box.

NOTE

To learn more about creating an article from a template, click here, or to learn more about importing an article, click here.

“Create new article” dialog box

1. In the Create new article dialog box, enter a name for the article in the Name field.

2. Select the desired category for the article from the Category dropdown menu.

NOTE

The Category dropdown will be auto-populated with the selected category when using the “” or the More icon (•••).

FAQs