Plans supporting this feature: Business Enterprise
Google Analytics is a widely used analytics tools that lets you view website usage metrics such as conversions, traffic sources, bounce rates, exit percentages, and more.
You can integrate Google Analytics with Document360 to know how your users interact with your knowledge base site, highly searched articles, and user locations.
To enable the Google Analytics integration, you'll need a Google Analytics account and a Google Analytics ID.
NOTE
You will need administrative privileges on your Google Analytics account to access the ID.
Integrating Document360 and Google Analytics
Navigate to Settings () in the left navigation bar in the Knowledge base portal.
In the left navigation pane, navigate to Knowledge base site > Integrations.
Select Google Analytics (New) from the list of integrations and click Add.
The Add new integration panel will appear.
You can either configure with Basic configuration or Custom configuration.
Basic configuration - Configure a standard integration of Google Analytics with your Knowledge base.
You need to provide the following details:
a. Description: Enter the desired description.
b. Google Analytics ID: Type your Google Analytics ID.
NOTE
The Google Analytics ID is a unique code snippet obtained from the Google Analytics application. This ID is necessary for integrating Google Analytics and Document360 in the Knowledge Base portal.
Custom configuration - Configure an advanced integration of Google Analytics with your Knowledge base by adding custom events in snippet code.
To configure with Custom configuration:
a. Type a Description
b. Type the desired snippet code
If required, you can use the Code inclusion/exclusion conditions feature to insert the code based on certain conditions such as the IP address, Workspace, and Language.
Once done, click Add.
Obtaining Google Analytics ID
From the Google Analytics account, go to Admin > Property Settings > Tracking Code.
This opens the Tracking ID Info page with the snippet, and the Tracking ID is what we need to input in the Google Analytics ID field back in the Document360 portal.
After completing the Google Analytics integration setup in your Document360 knowledge base portal, you can track your knowledge base site performance and get visitor insights.
NOTE
You can integrate Google Analytics to track user insights like view counts, geolocation, device-wise metrics, behavioral flow, and more.