You can hide a category or subcategory within the documentation editor to only be accessible by team accounts. Hidden categories are struck-through in the categories list of the Documentation window.

For example, you may want your sales team to have access to a category containing pricing details but don't want that category to be visible to customers. You would hide the article so it wouldn't appear in your public documentation.

There are three ways to hide a category/subcategory.

Method 1 - Using the '••• More' option in the category manager

1. From the Knowledge base portal, go to Documentation
2. Hover the mouse pointer over the category or subcategory name in the left navigation panel, and the ••• (More) icon appears
3. Click ••• (More) → Hide

Method 2 - Using the '••• More' option found above the editor

1. From the Knowledge base portal, go to Documentation
2. Navigate to the desired category or subcategory level and click on it
3. Click ••• (More) → Hide
   (This option can be found next to the category name)

Method 3 - Using the '••• More' option in the Index overview

1. From the Knowledge base portal, go to Documentation
2. Select the parent/root category that the subcategory belongs
3. Now, all the articles and the subcategories are displayed in the index overview
4. Hover your mouse pointer over the subcategory name, click ••• (More) → Hide

Hiding multiple subcategories

You can hide multiple subcategories under the same parent category simultaneously.

1. From the Knowledge base portal, go to Documentation
2. Navigate to the parent/root-level category of the subcategories you want to delete
3. Hover the mouse pointer over the subcategory you want to hide and select the checkbox adjacent to the subcategory name
4. Click Hide

Unhiding a category

1. From the Knowledge base portal, go to Documentation
2. Hover the mouse pointer over the category or subcategory name in the category manager (left navigation panel), and the ••• (More) icon appears
3. Click ••• (More) → Unhide